One Call Solutions
Back-Office Operations
One Call is a healthcare solutions provider that provides back-office operations for the workers' compensation industry, known for its innovative care coordination and extensive provider networks.
Size
1K-5K
Private
over-1b
Mission
To deliver the best care to accelerate recovery and facilitate a return to work and life.
About
One Call offers back-office operations along with claims processing, order management, and inventory management support for clients in the workers' compensation industry. The company operates using an onshore delivery model and supports insurance companies, third-party administrators, and self-insured employers.
It is recognized for its data-driven approach to care coordination, with a commitment to improving recovery outcomes for injured workers through advanced analytics and a holistic view of health.
Services
One Call provides back-office operations supported by claims processing, order management, and inventory management support. These services cover healthcare coordination and administrative tasks, tailored to support the needs of clients in the workers' compensation sector.
Capabilities
Claims Processing
Order Management & Fulfilment
Procurement Administration
Inventory Management Support
Quality Assurance & Monitoring
Process Assessment & Transition Management
Change Management & Training
Industries Served
The company serves clients in the workers' compensation industry. It has experience supporting insurance companies, third-party administrators, and self-insured employers with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
One Call is known for its innovative care coordination and extensive provider networks, offering clients a comprehensive suite of healthcare solutions. Its approach includes early engagement and appropriateness of care, which help deliver consistency and improved outcomes at scale.
Delivery Footprint
Headquartered in Jacksonville, Florida, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
One Call Solutions
?
One Call Solutions specializes in back-office operations, primarily focusing on claims processing, order management, and inventory management support. Their offerings are designed to cater specifically to the workers' compensation sector, ensuring that clients receive tailored administrative support. Additionally, One Call provides services such as quality assurance and monitoring, process assessment and transition management, as well as change management and training, all aimed at enhancing operational efficiency and care coordination.
What additional services does
One Call Solutions
provide?
In addition to its primary focus on back-office operations, One Call Solutions offers a range of other services including sales and lead-generation capabilities. This extended service portfolio allows the company to support its clients more comprehensively, addressing various aspects of business operations beyond just administrative tasks.
When was
One Call Solutions
founded?
One Call Solutions was established in 1985, marking nearly 39 years in the business as of 2024. Since its inception, the company has grown and evolved to meet the changing needs of the healthcare and workers' compensation industries, solidifying its position as a key player in this sector.
What industry verticals does
One Call Solutions
serve?
One Call Solutions primarily serves the Healthcare & Life Sciences industry. With a focus on the workers' compensation market, the company provides specialized support to insurance companies, third-party administrators, and self-insured employers, ensuring that their services align with the unique demands of this field.
What delivery model does
One Call Solutions
offer?
One Call Solutions utilizes an onshore and nearshore delivery model. An onshore model means that services are provided from within the same country, allowing for greater alignment with local regulations and client needs. Nearshore delivery involves working with teams in geographically close regions, which can enhance communication and efficiency. This approach ensures that clients receive high-quality support tailored to their specific requirements.
How many employees and/or seats does
One Call Solutions
have?
One Call Solutions employs between 1,000 and 5,000 individuals, indicating a robust workforce that can effectively handle a variety of client needs. This size allows the company to maintain a strong operational capacity while offering a diverse range of services to its clients in the healthcare sector.
Can
One Call Solutions
be considered a good service provider for startups?
Can
One Call Solutions
be considered a good service provider for SMBs?
Can
One Call Solutions
be considered a good service provider for enterprises?
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