One Call Concepts
Customer Experience and Contact Center
One Call Concepts, Inc. is a specialized provider that offers customer experience and contact center solutions for the damage prevention industry, known for its comprehensive end-to-end services.
Size
201-500
Private
1m-10m
Mission
About
One Call Concepts, Inc. offers customer experience and contact center solutions along with operational support for clients in the damage prevention industry. The company operates using an onshore model and supports U.S.-based utility and construction stakeholders.
It is recognized for its commitment to regulatory compliance and workflow efficiency, with a strong focus on preventing underground utility damage.
Services
One Call Concepts, Inc. provides customer experience and contact center solutions, supported by operational support and workflow efficiency tools. These services cover inbound customer support, quality assurance, and process assessment, tailored to support damage prevention workflows and regulatory compliance needs.
Capabilities
Inbound Customer Support
Quality Assurance & Monitoring
Process Assessment & Transition Management
Industries Served
The company serves clients in the damage prevention industry, specifically focusing on utility services and construction sectors. It has experience supporting contractors, municipalities, and project owners with services aligned to industry-specific requirements and local regulatory frameworks.
Unique Stregths
One Call Concepts, Inc. is known for its comprehensive approach to damage prevention, offering clients efficient communication and operational support. Its methodology includes robust incident management and stakeholder communication practices, which help deliver consistent service quality.
Delivery Footprint
Headquartered in Roanoke, Virginia, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a collaborative environment to meet local needs.
Certifications
No items found.
Verticals
Energy & Utilities
Clients
No items found.
What's the main service provided by
One Call Concepts
?
One Call Concepts specializes in providing customer experience and contact center solutions, focusing on operational support tailored for the damage prevention sector. Their service offerings include inbound customer support, quality assurance, and process assessment, all designed to enhance workflow efficiency and ensure regulatory compliance within the utility and construction industries.
What additional services does
One Call Concepts
provide?
When was
One Call Concepts
founded?
One Call Concepts was established in 1982, making it a well-established player in the industry with over 40 years of experience. Since its inception, the company has developed a deep understanding of customer experience and contact center operations, particularly in the context of damage prevention.
What industry verticals does
One Call Concepts
serve?
One Call Concepts operates primarily within the Energy & Utilities sector. They cater to clients involved in damage prevention, specifically focusing on the utility and construction industries, which require specialized services to meet regulatory standards and ensure safety.
What delivery model does
One Call Concepts
offer?
One Call Concepts employs an onshore delivery model, meaning that their services are provided from within the United States. This approach allows for close collaboration with clients and a better understanding of local regulatory requirements, ensuring that they can effectively meet the unique needs of the regions they serve.
How many employees and/or seats does
One Call Concepts
have?
One Call Concepts has a workforce ranging between 201 to 500 employees. This size allows the company to maintain a balance between personalized service and the capability to handle larger projects, making them agile and responsive to client needs.
Can
One Call Concepts
be considered a good service provider for startups?
Can
One Call Concepts
be considered a good service provider for SMBs?
One Call Concepts is well-positioned to serve small and medium-sized businesses (SMBs) effectively. With a robust service portfolio tailored to the damage prevention industry, they can provide the support needed for growth and compliance. Their onshore delivery model further ensures that SMBs receive attentive service and efficient communication, which are critical for their operational success.
Can
One Call Concepts
be considered a good service provider for enterprises?
For enterprises and large companies, One Call Concepts offers a reliable partnership due to its extensive experience in the industry and commitment to regulatory compliance. Their comprehensive service offerings and ability to manage complex workflows make them suitable for large-scale operations, ensuring that enterprises can rely on their expertise in customer experience and contact center management.
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