Oncalla Llc Help Desk Hipaa Compliant Medical Answering Service Inbound Call Center
Customer Experience and Contact Center
OnCalla is a BPO provider that provides customer experience and contact center services for healthcare and retail industries, known for its 24/7 live answering and HIPAA compliance.
Size
51-200
Private
Mission
About
OnCalla offers customer experience and contact center services along with live answering and virtual assistance for clients in healthcare and retail. The company operates using an onshore and nearshore model and supports businesses across the U.S. and South America.
It is recognized for its highly trained staff and state-of-the-art technology, ensuring prompt responses and reliable service to enhance customer engagement.
Services
OnCalla provides customer experience and contact center services supported by live answering and virtual assistance. These services cover inbound customer support and appointment setting, tailored to support business communication needs and enhance customer interactions.
Capabilities
Inbound Customer Support
Appointment Setting
Industries Served
The company serves clients in healthcare and retail. It has experience supporting medical offices, e-commerce businesses, and various service providers with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
OnCalla is known for its 24/7 live answering services and HIPAA compliance, offering clients reliable and secure support. Its approach includes customized scripts and bilingual support, which help deliver consistent and effective communication at scale.
Delivery Footprint
Headquartered in Sheridan, Wyoming, the company operates using an onshore and nearshore delivery model. It serves clients across the U.S. and South America, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Oncalla Llc Help Desk Hipaa Compliant Medical Answering Service Inbound Call Center
?
Oncalla Llc Help Desk is a provider of customer experience and contact center solutions, focusing primarily on inbound customer support and appointment setting services. By offering live answering and virtual assistance, Oncalla ensures that businesses can effectively manage their communication needs while enhancing customer interactions, particularly in the healthcare and retail sectors.
What additional services does
Oncalla Llc Help Desk Hipaa Compliant Medical Answering Service Inbound Call Center
provide?
When was
Oncalla Llc Help Desk Hipaa Compliant Medical Answering Service Inbound Call Center
founded?
Founded in 2017, Oncalla Llc Help Desk has been operational for approximately 7 years. Since its establishment, the company has built a reputation for delivering reliable customer support services tailored to the unique needs of its clientele.
What industry verticals does
Oncalla Llc Help Desk Hipaa Compliant Medical Answering Service Inbound Call Center
serve?
Oncalla specializes in serving the Healthcare & Life Sciences and Retail & e-Commerce industries. This dual focus allows the company to cater to a diverse set of clients, from medical offices to e-commerce businesses, aligning its services with the specific requirements of each sector.
What delivery model does
Oncalla Llc Help Desk Hipaa Compliant Medical Answering Service Inbound Call Center
offer?
Oncalla employs a delivery model that includes both onshore and nearshore operations. Onshore services refer to support provided within the same country, ensuring a high level of quality and compliance, while nearshore services involve support from nearby regions. This approach enables Oncalla to efficiently meet the varied demands of clients across the U.S. and South America while maintaining robust communication and service standards.
How many employees and/or seats does
Oncalla Llc Help Desk Hipaa Compliant Medical Answering Service Inbound Call Center
have?
Oncalla has a workforce comprising between 51 and 200 employees. This size indicates a well-staffed organization equipped to handle a variety of client needs effectively, allowing for personalized service and responsiveness.
Can
Oncalla Llc Help Desk Hipaa Compliant Medical Answering Service Inbound Call Center
be considered a good service provider for startups?
Oncalla could be a suitable service provider for startups, particularly those in the healthcare and retail sectors. With a strong emphasis on customer experience and tailored support services, startups can leverage Oncalla's expertise to establish effective communication channels from the outset. The company's flexibility in service delivery also allows startups to scale operations as they grow, making it a viable option for new businesses looking to enhance their customer engagement.
Can
Oncalla Llc Help Desk Hipaa Compliant Medical Answering Service Inbound Call Center
be considered a good service provider for SMBs?
Oncalla is well-positioned to support small and medium businesses seeking reliable customer experience solutions. With its comprehensive service offerings in inbound support and appointment setting, SMBs can benefit from Oncalla's expertise to streamline their operations and improve customer interactions. Additionally, the company's adaptable delivery model ensures that as businesses expand, they can adjust their service needs seamlessly, making Oncalla a strong partner for growth.
Can
Oncalla Llc Help Desk Hipaa Compliant Medical Answering Service Inbound Call Center
be considered a good service provider for enterprises?
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