OnCalla
Customer Experience and Contact Center
OnCalla is a BPO provider that offers live answering services for various industries, known for its 24/7 availability and bilingual support.
Size
51-200
Private
Mission
To provide exceptional customer service through advanced technology and skilled professionals.
About
OnCalla offers live answering services along with appointment scheduling and order management for clients in healthcare, legal, e-commerce, and more. The company operates using a US-based model and supports businesses across North America.
It is recognized for its commitment to HIPAA compliance and prompt customer responses, with a team of highly trained agents ensuring clarity in communication.
Services
OnCalla provides live answering services supported by appointment scheduling and order management. These services cover inbound call handling, message delivery, and customer support, tailored to meet the needs of various industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Multilingual Support
Industries Served
The company serves clients in healthcare, legal, e-commerce, and home services. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and operational efficiency.
Unique Stregths
OnCalla is known for its 24/7 availability and bilingual support, offering clients reliable service and prompt responses. Its approach includes using state-of-the-art technology and a team of native English speakers, which helps deliver consistency and clarity in customer interactions.
Delivery Footprint
Headquartered in Sheridan, Wyoming, the company operates using a US-based delivery model. It serves clients across North America, with teams working in a remote environment to ensure flexibility and scalability.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
OnCalla
?
OnCalla specializes in delivering top-notch customer experience and contact center solutions. Their primary offerings include inbound customer support, outbound telesales and retention, technical support at both tier 1 and tier 2 levels, and multilingual support. These services are designed to enhance client interactions and ensure efficient management of customer inquiries across various channels.
What additional services does
OnCalla
provide?
When was
OnCalla
founded?
OnCalla was established in 2017, marking its journey in the customer service sector. As of 2024, the company has been in operation for seven years, building a reputation for excellence in customer support and service delivery.
What industry verticals does
OnCalla
serve?
OnCalla serves a diverse range of industries, including Healthcare & Life Sciences, Retail & e-Commerce, and Non-Profit & NGOs. This broad focus allows them to tailor their services to meet the specific needs and compliance requirements of various sectors.
What delivery model does
OnCalla
offer?
OnCalla employs both onshore and offshore delivery models for its services. Onshore refers to operations conducted within the same country as the client, fostering closer communication and understanding of local needs. Offshore, on the other hand, involves utilizing resources and teams located in different countries, which can offer cost advantages and flexibility in scaling operations.
How many employees and/or seats does
OnCalla
have?
OnCalla has a workforce ranging from 51 to 200 employees. This size indicates a well-established team capable of providing personalized services while maintaining the agility needed to adapt to client demands.
Can
OnCalla
be considered a good service provider for startups?
OnCalla can be a valuable service provider for startups, particularly those in the healthcare or e-commerce sectors. Their focus on customer experience and tailored support services allows new businesses to establish a strong customer service foundation without the overhead of building an in-house team. Moreover, their scalability ensures that as a startup grows, OnCalla can adapt its services accordingly.
Can
OnCalla
be considered a good service provider for SMBs?
For small and medium businesses, OnCalla presents a robust option thanks to its flexible service offerings and commitment to customer satisfaction. Their experience across various industries enables them to provide tailored solutions that support growth and operational efficiency, making them a suitable partner for SMBs looking to enhance their customer engagement.
Can
OnCalla
be considered a good service provider for enterprises?
While OnCalla has the capabilities to support larger enterprises, their strength lies more in serving small to medium businesses that require personalized attention and adaptable service plans. Enterprises seeking highly sophisticated solutions may find OnCalla's offerings beneficial, but they might also need to consider larger providers that specialize in high-volume, complex customer support environments.
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