Onbrand24
Customer Experience and Contact Center
OnBrand24 is a call center outsourcing company that provides customer experience and contact center solutions for various industries, known for its commitment to increasing clients’ sales revenue through tailored strategies.
Size
201-500
Private
50m-100m
Mission
About
OnBrand24 offers customer experience and contact center solutions along with back-office operations for clients in retail, healthcare, technology, and more. The company operates using a global delivery model and supports businesses across the United States.
It is recognized for its rapid growth, with over 400 employees and a strong focus on optimizing sales processes to align with clients' business goals.
Services
OnBrand24 provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, lead research, and appointment setting. These services cover various channels, including phone, live chat, and social media, and are tailored to support clients' sales growth and customer engagement needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Lead Research & List Building
Appointment Setting
Technical Support (Tier 1/2)
Quality Assurance & Monitoring
Order Management & Fulfilment
Market & Competitive Intelligence
Social Media Customer Care
Live Chat & Messaging Support
Industries Served
The company serves clients in retail, e-commerce, healthcare, technology, and manufacturing. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective customer interactions and sales strategies.
Unique Stregths
OnBrand24 is known for being one of America's fastest-growing private companies, offering clients a dedicated approach to sales optimization and customer experience. Its operational practices include a strong focus on quality assurance and technical support, which help deliver consistency and reliability at scale.
Delivery Footprint
Headquartered in Beverly, Massachusetts, the company operates using a global delivery model. It serves clients across the United States, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Healthcare & Life Sciences
Insurance
Technology & SaaS
Manufacturing & Industrial
Government & Public Sector
Clients
No items found.
What's the main service provided by
Onbrand24
?
Onbrand24 specializes in providing comprehensive customer experience and contact center solutions, complemented by back-office operations. Their offerings encompass a range of services including inbound customer support, outbound telesales and retention, lead research, appointment setting, technical support at both Tier 1 and Tier 2 levels, quality assurance, order management, market intelligence, social media customer care, and live chat support. This diverse service portfolio is designed to enhance sales processes and boost customer engagement for their clients.
What additional services does
Onbrand24
provide?
In addition to its primary offerings in customer experience and contact center solutions, Onbrand24 also provides essential back-office operations. These additional services enhance their ability to support clients comprehensively, ensuring that all aspects of customer interaction and administrative processes are managed efficiently.
When was
Onbrand24
founded?
Onbrand24 was established in 1980, which means the company has been in operation for over 43 years. Since its inception, Onbrand24 has focused on delivering high-quality customer service solutions and has grown significantly in its market.
What industry verticals does
Onbrand24
serve?
Onbrand24 serves a variety of industries, including Retail & e-Commerce, Healthcare & Life Sciences, Insurance, Technology & SaaS, Manufacturing & Industrial, and Government & Public Sector. This broad industry focus allows them to tailor their services to meet the unique needs of different sectors.
What delivery model does
Onbrand24
offer?
Onbrand24 employs a flexible delivery model that includes onshore, nearshore, offshore, and hybrid approaches. Onshore services are provided within the same country, nearshore services are delivered from neighboring countries, and offshore solutions come from distant locations. This multi-shore strategy enables Onbrand24 to effectively meet the diverse needs of their clients while optimizing cost and efficiency.
How many employees and/or seats does
Onbrand24
have?
Onbrand24 has a workforce ranging from 201 to 500 employees. This size allows the company to maintain a strong operational capacity while delivering personalized service and support to its clients.
Can
Onbrand24
be considered a good service provider for startups?
Onbrand24 can be a suitable service provider for startups, especially those in need of customer support and sales optimization. Their extensive range of services, including inbound support and appointment setting, can help new businesses establish a strong customer base and improve their sales processes from the outset. However, startups should consider their specific needs and budget constraints when engaging a service provider of this scale.
Can
Onbrand24
be considered a good service provider for SMBs?
Onbrand24 is well-positioned to support small and medium businesses due to its scalable service offerings and experience across various industries. With a focus on enhancing customer engagement and sales growth, the company can adapt its solutions to meet the evolving needs of SMBs, providing them with the flexibility required for growth and success in competitive markets.
Can
Onbrand24
be considered a good service provider for enterprises?
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