OnBrand24
Customer Experience and Contact Center
OnBrand24 is a leading BPO provider that delivers customer experience and contact center solutions for various industries, known for its 24/7/365 service and advanced technology integration.
Size
201-500
Private
Mission
About
OnBrand24 offers customer experience and contact center solutions along with inbound customer support, outbound telesales, and social media care for clients in retail, e-commerce, healthcare, and technology. The company operates using an onshore, nearshore, and offshore model and supports clients across North America, South America, Europe, and Asia.
It is recognized for its commitment to operational excellence, with a focus on continuous employee development and the use of advanced technologies like AI and analytics to enhance customer interactions.
Services
OnBrand24 provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, and social media customer care. These services cover various channels including voice, email, and live chat, and are tailored to support diverse client needs in customer engagement and sales.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Industries Served
The company serves clients in retail, e-commerce, healthcare, technology, and manufacturing. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring a seamless integration into clients' operations.
Unique Stregths
OnBrand24 is known for its 24/7/365 availability and commitment to operational excellence, offering clients a blend of human touch and advanced technology. Its approach includes comprehensive employee training and a focus on continuous learning, which helps deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in Beverly, Massachusetts, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across North America, South America, Europe, and Asia, with teams working in hybrid environments depending on client needs.
Certifications
HBMA
Verticals
Retail & e-Commerce
Technology & SaaS
Healthcare & Life Sciences
Insurance
Manufacturing & Industrial
Clients
No items found.
What's the main service provided by
OnBrand24
?
OnBrand24 specializes in enhancing customer experiences through its comprehensive contact center solutions. Their main offerings include inbound customer support, outbound telesales, and social media customer care. These services are designed to engage customers across multiple channels such as voice, email, live chat, and messaging, tailored to meet the unique needs of various clients.
What additional services does
OnBrand24
provide?
When was
OnBrand24
founded?
OnBrand24 was established in 1980, which marks over 43 years of service in the customer experience and contact center industry. Since its inception, the company has evolved and adapted to meet the changing demands of its clients, focusing on operational excellence and advanced technology integration.
What industry verticals does
OnBrand24
serve?
OnBrand24 serves a diverse range of industries including Retail & e-Commerce, Technology & SaaS, Healthcare & Life Sciences, Insurance, and Manufacturing & Industrial. This broad industry focus allows them to tailor their services to meet specific client needs across different sectors.
What delivery model does
OnBrand24
offer?
OnBrand24 employs a versatile delivery model that includes onshore, nearshore, and offshore services. Onshore delivery involves providing services from within the same country as the client, nearshore refers to services provided from neighboring countries, and offshore involves service delivery from distant countries. This flexible approach allows them to cater to various client needs while optimizing costs and operational efficiency.
How many employees and/or seats does
OnBrand24
have?
OnBrand24 has a workforce ranging from 201 to 500 employees. This size allows the company to maintain a balance between personalized service and the ability to scale operations as needed, providing a robust support structure for their clients.
Can
OnBrand24
be considered a good service provider for startups?
OnBrand24 can be a suitable service provider for startups seeking to establish a strong customer service foundation. With their comprehensive range of services and flexible delivery models, they can adapt to the unique needs and budget constraints that startups often face. Their commitment to operational excellence and continuous employee development can help startups enhance their customer engagement from the outset.
Can
OnBrand24
be considered a good service provider for SMBs?
OnBrand24 is well-positioned to support small and medium businesses (SMBs) with its scalable services and focus on customer experience. Their ability to provide tailored solutions across various channels means that SMBs can effectively engage with their customers without overextending their resources. This flexibility and commitment to quality make OnBrand24 a valuable partner for growing businesses.
Can
OnBrand24
be considered a good service provider for enterprises?
OnBrand24 is also a strong provider for enterprises and large companies due to its established delivery models, comprehensive service offerings, and commitment to operational excellence. Their ability to handle large volumes of customer interactions while maintaining high service quality makes them a reliable partner for large organizations looking to enhance their customer service capabilities.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.