OmniXpert
Customer Experience and Contact Center
OmniXpert is a prominent BPO company that provides customer experience and contact center services for logistics, retail, and technology sectors, known for its skilled pool of certified professionals.
Size
1-10
Private
Mission
To enable organizations to streamline their business processes through expert outsourcing solutions.
About
OmniXpert offers customer experience and contact center services along with back-office operations for clients in logistics, retail, and technology. The company operates using an offshore model and supports enterprises and small to medium-sized businesses.
It is recognized for its expertise in scaling operations efficiently, with a strong focus on enhancing customer satisfaction and operational excellence.
Services
OmniXpert provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support, technical support, data entry, and order management. These services cover various channels and are tailored to support client needs in streamlining operations and enhancing customer interactions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Order Management & Fulfilment
Claims Processing
Document Indexing & Digitisation
Knowledge-Base Maintenance
Billing & Invoicing
Procurement Administration
Inventory Management Support
Record Management & Archiving
Data Quality & Governance
Risk & Fraud Analytics
Industries Served
The company serves clients in logistics, retail, and technology sectors. It has experience supporting enterprises and SMEs with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
OmniXpert is known for its skilled pool of certified professionals, offering clients a reliable outsourcing partnership. Its approach includes a focus on operational excellence and customer satisfaction, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in Pasig City, Philippines, the company operates using an offshore delivery model. It serves clients globally, leveraging the Philippine talent pool to provide effective outsourcing solutions.
Certifications
ISO 9001:2008
Verticals
Retail & e-Commerce
Technology & SaaS
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
OmniXpert
?
OmniXpert specializes in providing comprehensive customer experience and contact center solutions, complemented by an array of back-office operations. Their services encompass inbound customer support, technical assistance at Tier 1 and Tier 2 levels, data entry and processing, order management, claims processing, and document indexing and digitization. Additionally, they maintain knowledge bases, handle billing and invoicing, and offer procurement administration, inventory management support, record management, data quality governance, and risk and fraud analytics, ensuring a holistic approach to client operations.
What additional services does
OmniXpert
provide?
In addition to their primary focus on customer experience and contact center services, OmniXpert also excels in back-office operations. This extended service portfolio enhances their capability to support clients with various administrative tasks and operational functions, further streamlining business processes.
When was
OmniXpert
founded?
Founded in 2023, OmniXpert is a relatively new player in the outsourcing industry. Despite its recent establishment, the company has quickly positioned itself to leverage modern outsourcing practices, aiming to support various businesses in enhancing their operational efficiency.
What industry verticals does
OmniXpert
serve?
OmniXpert serves a diverse range of industries, specifically focusing on logistics, transport and supply-chain, retail and e-commerce, and technology and SaaS sectors. This expertise allows them to cater to the unique needs of clients across these verticals effectively.
What delivery model does
OmniXpert
offer?
OmniXpert employs an offshore delivery model, which means that their services are provided from a location outside the client's country, particularly from their headquarters in the Philippines. This approach enables them to tap into a skilled workforce and offer cost-effective solutions while ensuring quality service delivery for clients worldwide.
How many employees and/or seats does
OmniXpert
have?
OmniXpert operates with a small team, consisting of between 1 to 10 employees. This compact workforce allows for agile operations and personalized service, fostering close relationships with clients and enabling tailored support.
Can
OmniXpert
be considered a good service provider for startups?
OmniXpert is well-suited to support startups due to its flexible service offerings and small team size. Their ability to provide tailored solutions in customer support and back-office operations allows new businesses to scale efficiently without the burden of extensive overhead costs. Moreover, their offshore delivery model can help startups access skilled resources at competitive rates, making it an attractive option for those looking to establish their market presence.
Can
OmniXpert
be considered a good service provider for SMBs?
OmniXpert is an excellent partner for small and medium-sized businesses, offering a scalable range of services that can adapt to the evolving needs of these enterprises. Their focus on customer satisfaction and operational excellence positions them as a reliable outsourcing partner, helping SMBs enhance their operational efficiency and customer interactions while keeping costs manageable.
Can
OmniXpert
be considered a good service provider for enterprises?
While OmniXpert is equipped to serve enterprises, its small size may present limitations in scalability for larger organizations. However, their ISO 9001:2008 certification reflects a commitment to quality management, which can be appealing to enterprise clients seeking reliable partners. Additionally, their expertise in various sectors enables them to provide sophisticated solutions tailored to the specific needs of larger businesses, even if they may not be the largest provider in the market.
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