Omnitouch Cyprus Ltd
Customer Experience and Contact Center
Omnitouch Cyprus Ltd is a BPO company that provides customer experience and contact center solutions for banking, financial services, and retail, known for its commitment to professionalism and cutting-edge technology.
Size
11-50
Private
Mission
To create and maintain a significant market presence in the BPO sector by offering tailored, flexible, and affordable solutions that cater to businesses of all sizes.
About
Omnitouch Cyprus Ltd offers customer experience and contact center solutions along with back-office operations for clients in banking, financial services, and retail. The company operates using an onshore model and supports local and international clients.
It is recognized for its tailored service offerings, with a dedicated team that ensures every customer interaction results in a positive experience.
Services
Omnitouch Cyprus Ltd provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, data entry, and order management. These services cover both inbound and outbound communication channels, tailored to support client needs and enhance customer interactions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Data Entry & Data Processing
Order Management & Fulfilment
Billing & Invoicing
Industries Served
The company serves clients in banking, financial services, and retail. It has experience supporting various businesses with services aligned to industry-specific requirements, ensuring effective communication and operational efficiency.
Unique Stregths
Omnitouch Cyprus Ltd is known for its commitment to professionalism and a people-centric approach, offering clients a highly skilled workforce and advanced technological solutions. Its operational practices include continuous employee education and a focus on customer satisfaction, which help deliver consistent service quality.
Delivery Footprint
Headquartered in Cyprus, the company operates using an onshore delivery model. It serves clients across local and international markets, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Omnitouch Cyprus Ltd
?
Omnitouch Cyprus Ltd specializes in providing comprehensive customer experience and contact center solutions. Their offerings encompass a range of services, including inbound customer support, outbound telesales and retention, data entry and processing, order management and fulfillment, as well as billing and invoicing. This diverse portfolio is designed to enhance client interactions and support businesses in achieving their operational goals.
What additional services does
Omnitouch Cyprus Ltd
provide?
In addition to their primary offerings, Omnitouch Cyprus Ltd also provides marketing operations as an additional service. This capability allows the company to support clients in enhancing their marketing strategies and executing campaigns effectively, further broadening their service portfolio.
When was
Omnitouch Cyprus Ltd
founded?
Established in 2010, Omnitouch Cyprus Ltd has been operating for over 13 years. The company has developed a strong presence in the BPO sector, focusing on delivering tailored solutions that meet the specific needs of its clients.
What industry verticals does
Omnitouch Cyprus Ltd
serve?
Omnitouch Cyprus Ltd primarily serves clients in the Banking & Financial Services and Retail & e-Commerce sectors. This industry focus allows the company to tailor its services to meet the unique requirements and challenges faced by businesses in these fields.
What delivery model does
Omnitouch Cyprus Ltd
offer?
Omnitouch Cyprus Ltd employs an onshore and nearshore delivery model. This means that their services are provided from within the country or from nearby regions, allowing for closer communication and collaboration with clients. Onshore delivery typically enhances service quality and responsiveness, while nearshore options can offer cost benefits without compromising on service standards.
How many employees and/or seats does
Omnitouch Cyprus Ltd
have?
Omnitouch Cyprus Ltd operates with a workforce of between 11 to 50 employees. This size enables the company to maintain a nimble and dedicated team, focused on delivering personalized service and ensuring customer satisfaction.
Can
Omnitouch Cyprus Ltd
be considered a good service provider for startups?
Can
Omnitouch Cyprus Ltd
be considered a good service provider for SMBs?
Can
Omnitouch Cyprus Ltd
be considered a good service provider for enterprises?
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