Omniservices Bpo Oy
Customer Experience and Contact Center
Omni Services is a specialized distributor that provides customer experience and contact center solutions for various industries, known for its extensive expertise in fluid conveyance and prompt service.
Size
1-10
Private
Mission
To create "raving fans" by consistently delivering unmatched expertise in fluid conveyance.
About
Omni Services offers customer experience and contact center solutions along with inbound customer support, outbound telesales, and technical support for clients in diverse industries. The company operates using an onshore and nearshore model and supports clients across the Northeastern United States and Canada.
It is recognized for its customer-centric approach, with a commitment to quality and reliability in all fluid conveyance solutions.
Services
Omni Services provides customer experience and contact center solutions, supported by inbound customer support, outbound telesales, and technical support. These services cover various communication channels, including voice, email, and live chat, and are tailored to support clients' needs in fluid conveyance and related industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in sectors such as manufacturing, food and beverage, and industrial applications. It has experience supporting businesses with services aligned to specific requirements in fluid transfer and customer interaction.
Unique Stregths
Omni Services is known for its extensive expertise in fluid conveyance solutions, offering clients prompt and expert service. Its approach includes fabricating custom assemblies and providing technical expertise, which helps deliver reliable and efficient solutions tailored to client needs.
Delivery Footprint
Headquartered in Worcester, Massachusetts, the company operates using an onshore and nearshore delivery model. It serves clients across the Northeastern United States and Canada, with teams working in both on-site and remote environments depending on client requirements.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Omniservices Bpo Oy
?
Omniservices Bpo Oy specializes in providing comprehensive customer experience and contact center solutions. Their offerings include essential services such as inbound customer support, outbound telesales and retention, as well as technical support at both Tier 1 and Tier 2 levels. Additionally, they cater to clients through various channels, including social media customer care, live chat and messaging support, and email support, ensuring a well-rounded approach to customer interaction.
What additional services does
Omniservices Bpo Oy
provide?
In addition to their primary offerings, Omniservices Bpo Oy also provides back-office operations. This expansion into additional service areas enhances their ability to support clients comprehensively, streamlining processes and ensuring that all aspects of customer interaction and support are managed efficiently.
When was
Omniservices Bpo Oy
founded?
Omniservices Bpo Oy was established in 2019, making it a relatively young player in the BPO industry. As of 2024, the company has been in operation for approximately five years, during which it has built a reputation for delivering quality customer service solutions.
What industry verticals does
Omniservices Bpo Oy
serve?
What delivery model does
Omniservices Bpo Oy
offer?
The company utilizes both onshore and nearshore delivery models to serve its clients. Onshore refers to providing services within the same country, ensuring close proximity and cultural alignment, while nearshore involves delivering services from neighboring countries. This dual approach allows Omniservices Bpo Oy to effectively meet the needs of clients across various regions while maintaining high standards of service quality.
How many employees and/or seats does
Omniservices Bpo Oy
have?
Omniservices Bpo Oy operates with a small team, consisting of between one to ten employees. This lean workforce enables the company to maintain agility and flexibility in its operations, allowing for personalized service and quick adaptability to client needs.
Can
Omniservices Bpo Oy
be considered a good service provider for startups?
Omniservices Bpo Oy could be an appealing option for startups looking for tailored customer service solutions. Given their small team size and adaptable service offerings, they can provide personalized attention and flexibility that is often essential for emerging businesses. Their focus on customer experience can help startups create a strong foundation for customer engagement.
Can
Omniservices Bpo Oy
be considered a good service provider for SMBs?
For small and medium-sized businesses, Omniservices Bpo Oy presents a solid choice due to its customer-centric approach and diverse service portfolio. Their ability to offer both inbound and outbound support, coupled with technical assistance, means they can scale their services to align with the growth needs of SMBs, providing valuable support as these businesses expand.
Can
Omniservices Bpo Oy
be considered a good service provider for enterprises?
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