OmniContact
Customer Experience and Contact Center
OmniContact is a leading BPO company that provides customer experience and contact center services for banking, financial services, insurance, and healthcare, known for its advanced technology and customer-focused approach.
Size
Private
Mission
To deliver outstanding operational performance and the ultimate brand experience to clients.
About
OmniContact offers customer experience and contact center services along with back-office operations and AI solutions for clients in banking, financial services, insurance, and healthcare. The company operates using an offshore model and supports businesses looking to enhance their customer engagement.
It is recognized for its extensive industry experience and commitment to delivering exceptional customer service, with a multilingual and multicultural team that adapts to various client needs.
Services
OmniContact provides customer experience and contact center services, supported by back-office operations and AI solutions. These services include inbound customer support, outbound telesales and retention, social media customer care, and email support. They cover various channels and are tailored to support businesses looking to enhance their customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Email Support
Industries Served
The company serves clients in banking, financial services, insurance, and healthcare. It has experience supporting diverse businesses with services aligned to industry-specific requirements, leveraging advanced technology to improve customer interactions.
Unique Stregths
OmniContact is known for its commitment to innovation and exceptional customer engagement, offering clients a robust operational framework. Its approach includes utilizing advanced technology and a customer-focused strategy, which helps deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in Africa, the company operates using an offshore delivery model. It serves clients across various regions, with teams working in remote environments to meet the specific needs of its clients.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
OmniContact
?
OmniContact specializes in delivering customer experience and contact center solutions, with an emphasis on enhancing client engagement. Their service offerings include inbound customer support, outbound telesales and retention, social media customer care, and email support. These services are designed to provide comprehensive coverage across various communication channels to support businesses in improving their customer interactions and operational efficiency.
What additional services does
OmniContact
provide?
In addition to their core customer experience and contact center services, OmniContact also offers back-office operations and AI and data services. These additional capabilities enhance their service portfolio, allowing them to support clients with a broader range of operational needs, from data management to administrative tasks, ensuring comprehensive business support.
When was
OmniContact
founded?
OmniContact was established in 2001, marking over 22 years in the industry as of 2024. Since its inception, the company has focused on providing exceptional customer experience and contact center services, adapting to the evolving needs of its clients in various sectors.
What industry verticals does
OmniContact
serve?
OmniContact serves multiple key industries, specifically focusing on Banking & Financial Services, Insurance, and Healthcare & Life Sciences. This industry specialization allows the company to tailor its services to meet the unique demands and regulatory requirements of each sector.
What delivery model does
OmniContact
offer?
OmniContact operates using an offshore delivery model, which means that their services are provided from a location outside the client's country. This approach allows them to leverage cost efficiencies and access a diverse talent pool while maintaining high standards of service delivery. The offshore model enables the company to offer scalable solutions that cater to the specific needs of their clients across different regions.
How many employees and/or seats does
OmniContact
have?
Can
OmniContact
be considered a good service provider for startups?
Can
OmniContact
be considered a good service provider for SMBs?
OmniContact is well-positioned to support small and medium businesses (SMBs) looking for scalable service options. With their diverse service offerings and experience in enhancing customer engagement, they can help SMBs grow by providing tailored solutions that adapt to their operational needs. Their offshore delivery model also enables cost-effective solutions that can accommodate the budgetary constraints often faced by smaller organizations.
Can
OmniContact
be considered a good service provider for enterprises?
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