Omnia Cc
Customer Experience and Contact Center
Omnia Creative Co. is a creative agency that provides customer experience and contact center solutions for healthcare, insurance, and technology sectors, known for its innovative digital engagement strategies.
Size
Private
Mission
About
Omnia Creative Co. offers customer experience and contact center solutions along with back-office operations and AI and data services for clients in healthcare, insurance, and technology. The company operates using an offshore and hybrid delivery model and supports clients globally.
It is recognized for its integration of AI and digital solutions, with a commitment to professionalism and transparency in client relations.
Services
Omnia Creative Co. provides customer experience and contact center solutions supported by back-office operations and AI and data services. These services include inbound customer support, outbound telesales and retention, social media customer care, email support, claims processing, and legal process outsourcing (LPO). Each solution is tailored to enhance customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Email Support
Claims Processing
Legal Process Outsourcing (LPO)
Industries Served
The company serves clients in healthcare, insurance, and technology sectors. It has experience supporting businesses that require robust customer service and digital engagement solutions, aligning its offerings with industry-specific needs.
Unique Stregths
Omnia Creative Co. is known for its innovative approach to customer engagement, offering clients enhanced operational performance through the integration of AI technologies. Its commitment to a seamless and collaborative process ensures consistency and quality in service delivery.
Delivery Footprint
Headquartered in Africa, the company operates using an offshore and hybrid delivery model. It serves clients across various regions, with teams working in both remote and on-site environments depending on specific client requirements.
Certifications
ISO/IEC 27001:2022
PCI DSS
SOC-2
Verticals
Healthcare & Life Sciences
Insurance
Technology & SaaS
Clients
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What's the main service provided by
Omnia Cc
?
Omnia Creative Co. specializes in providing comprehensive customer experience and contact center solutions. Their offerings include a range of services such as inbound customer support, outbound telesales and retention, as well as social media customer care, email support, claims processing, and legal process outsourcing (LPO). Each service is designed to enhance customer engagement and improve operational efficiency for their clients.
What additional services does
Omnia Cc
provide?
When was
Omnia Cc
founded?
Omnia Creative Co. was established in 2021, making it a relatively new player in the business process outsourcing industry. With a focus on innovative customer engagement and operational excellence, the company has quickly positioned itself as a reliable service provider in the market.
What industry verticals does
Omnia Cc
serve?
The company primarily serves clients in the Healthcare & Life Sciences, Insurance, and Technology & SaaS sectors. This industry focus allows Omnia Creative Co. to tailor its services to meet the specific needs and challenges faced by businesses in these fields.
What delivery model does
Omnia Cc
offer?
Omnia Creative Co. employs an offshore and hybrid delivery model, providing flexibility in how services are rendered. Offshore delivery typically involves teams located in different countries, which allows for cost-effective solutions and 24/7 service availability. The hybrid approach combines both offshore and on-site resources, enabling them to adapt to specific client requirements and enhance service efficiency.
How many employees and/or seats does
Omnia Cc
have?
Can
Omnia Cc
be considered a good service provider for startups?
Can
Omnia Cc
be considered a good service provider for SMBs?
Omnia Creative Co. is well-suited to support small and medium-sized businesses due to its scalable service offerings and commitment to flexibility. They provide a range of customer engagement solutions that can be tailored to meet the evolving needs of SMBs, helping them grow and enhance their operational capabilities without the burden of managing extensive in-house resources.
Can
Omnia Cc
be considered a good service provider for enterprises?
For enterprises and large organizations, Omnia Creative Co. presents a reliable choice, backed by its certifications in ISO/IEC 27001:2022, PCI DSS, and SOC-2, which demonstrate a commitment to security and quality. Their sophisticated delivery models and extensive range of services are designed to meet the complex demands of larger companies, ensuring operational efficiency and enhanced customer satisfaction.
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