omni-serve
Customer Experience and Contact Center
Omni-Serve is a reliable provider that offers customer experience and contact center services for the travel, hospitality, logistics, transport, and supply-chain sectors, known for its operational excellence in airport environments.
Size
1-10
Private
Mission
To provide dedicated labor resources specializing in contracted services at airports.
About
Omni-Serve offers customer experience and contact center services along with back-office operations for clients in travel, hospitality, logistics, transport, and supply-chain. The company operates using an onshore model and supports airport operations and related tasks.
It is recognized for its reliability and efficiency, with a strong reputation for getting the job done right in the aviation industry.
Services
Omni-Serve provides customer experience and contact center services supported by back-office operations and specific offerings such as inbound customer support and outbound telesales & retention. These services cover various channels and are tailored to support the unique demands of airport operations and related tasks.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in travel, hospitality, logistics, transport, and supply-chain. It has experience supporting airport operations with services aligned to industry-specific requirements, ensuring operational excellence.
Unique Stregths
Omni-Serve is known for its reliability and efficiency, offering clients dependable workforce solutions. Its approach includes a commitment to professionalism and operational excellence, which helps deliver consistency in service delivery.
Delivery Footprint
Headquartered in an unspecified location, the company operates using an onshore delivery model. It serves clients primarily in airport environments, with teams dedicated to meeting the unique demands of the aviation industry.
Certifications
No items found.
Verticals
Travel Hospitality & Leisure
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
omni-serve
?
Omni-Serve specializes in delivering customer experience and contact center solutions, with a focus on inbound customer support and outbound telesales and retention. These services are designed to cater to the specific requirements of airport operations and related tasks, ensuring that clients receive tailored support across various communication channels.
What additional services does
omni-serve
provide?
In addition to its primary offerings in customer experience and contact center services, Omni-Serve also provides back-office operations. This expansion of service capabilities allows clients to benefit from comprehensive support that includes administrative tasks and operational logistics.
When was
omni-serve
founded?
What industry verticals does
omni-serve
serve?
Omni-Serve caters to multiple industries, including Travel, Hospitality & Leisure, as well as Logistics, Transport & Supply-Chain. This diverse vertical focus allows the company to provide specialized services that meet the unique demands of each sector, particularly in the context of airport operations.
What delivery model does
omni-serve
offer?
How many employees and/or seats does
omni-serve
have?
Omni-Serve has a small workforce, comprising between 1 to 10 employees. This size allows for a close-knit team that can offer personalized service and flexibility to clients, particularly in niche markets like the aviation industry.
Can
omni-serve
be considered a good service provider for startups?
For startups, Omni-Serve can be an advantageous service provider due to its small size and specialized focus. The company’s ability to deliver tailored customer experience solutions makes it suitable for new businesses looking to establish a strong initial presence in the market, particularly in industries related to travel and logistics.
Can
omni-serve
be considered a good service provider for SMBs?
Omni-Serve is well-positioned to support small and medium businesses, thanks to its flexible service offerings and commitment to operational excellence. The company’s experience in the aviation sector and ability to provide dedicated customer support can help SMBs enhance their service delivery and customer satisfaction, facilitating growth in competitive environments.
Can
omni-serve
be considered a good service provider for enterprises?
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