Omni Interactions
Customer Experience and Contact Center
Omni Interactions is a rapidly growing BPO company that provides customer experience and contact center solutions for healthcare and retail, known for its innovative Gig Brand Ambassador model and commitment to agent satisfaction.
Size
501-1K
Private
10m-50m
Mission
To create an environment where individuals can reach their full potential and deliver exceptional customer service.
About
Omni Interactions offers customer experience and contact center solutions along with inbound customer support, outbound telesales & retention, upsell/cross-sell campaigns, and technical support for clients in healthcare and retail. The company operates using an onshore work-from-home model and supports a diverse range of clients across the United States.
It is recognized for its rapid growth, ranking #170 on the Inc. 5000 list, with a focus on delivering scalable, high-quality customer service through a flexible contractor model that empowers agents.
Services
Omni Interactions provides customer experience and contact center solutions supported by inbound customer support, outbound telesales & retention, upsell/cross-sell campaigns, and technical support. These services cover various channels and are tailored to meet the fluctuating demands of clients in healthcare and retail sectors.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Upsell / Cross-sell Campaigns
Technical Support (Tier 1/2)
Industries Served
The company serves clients in healthcare and retail. It has experience supporting businesses with services aligned to industry-specific requirements, utilizing HIPAA-compliant practices and advanced technology platforms to enhance customer satisfaction.
Unique Stregths
Omni Interactions is known for its innovative Gig Brand Ambassador model, offering clients a flexible and scalable workforce. Its approach includes leveraging remote agents and AI-powered cloud technology, which helps deliver consistent, high-quality customer experiences at reduced costs.
Delivery Footprint
Headquartered in the United States, the company operates using an onshore work-from-home delivery model. It serves clients across the country, with teams working remotely to provide efficient and effective customer service solutions.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Omni Interactions
?
Omni Interactions specializes in providing comprehensive customer experience and contact center solutions. Their primary services include inbound customer support and outbound telesales and retention, alongside upsell and cross-sell campaigns. They also offer technical support at both Tier 1 and Tier 2 levels, ensuring a holistic approach to customer service.
What additional services does
Omni Interactions
provide?
In addition to their core customer experience offerings, Omni Interactions provides back-office operations and AI and data services. This expanded service portfolio allows them to support clients with a broader range of operational needs, enhancing overall efficiency and effectiveness in service delivery.
When was
Omni Interactions
founded?
Omni Interactions was established in 2016, which means the company has been operating for approximately 8 years as of 2024. Since its inception, it has rapidly grown and evolved, becoming a notable player in the customer service sector.
What industry verticals does
Omni Interactions
serve?
Omni Interactions focuses on delivering services primarily in the Healthcare & Life Sciences and Retail & e-Commerce sectors. This industry specificity enables them to cater to the unique needs of businesses within these verticals, enhancing customer satisfaction through tailored solutions.
What delivery model does
Omni Interactions
offer?
The company employs an onshore work-from-home delivery model, meaning that their services are provided by teams located within the United States but operating remotely. This approach combines the benefits of local oversight with the flexibility of virtual work arrangements, allowing for efficient and effective customer service.
How many employees and/or seats does
Omni Interactions
have?
Omni Interactions has a workforce ranging from 501 to 1,000 employees. This size positions them well to handle diverse client needs while maintaining a level of agility and responsiveness characteristic of a growing company.
Can
Omni Interactions
be considered a good service provider for startups?
Can
Omni Interactions
be considered a good service provider for SMBs?
Omni Interactions is well-suited to serve small and medium-sized businesses due to its scalable service model and flexible workforce. Their ability to adapt to varying needs and deliver high-quality customer interactions makes them a valuable partner for SMBs seeking to enhance their customer service without the burden of large operational overhead.
Can
Omni Interactions
be considered a good service provider for enterprises?
Omni Interactions is also a strong contender for enterprises and large companies looking for reliable customer service solutions. With their innovative use of AI technology, a proven track record evidenced by awards, and a robust delivery model, they can effectively cater to the complex needs of larger organizations, ensuring consistent and high-quality customer experiences.
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