Omni Interactions
Customer Experience and Contact Center
Omni Interactions is a leading BPO company that provides customer experience and contact center solutions for healthcare, retail, and financial services, known for its award-winning remote workforce model.
Size
501-1K
Private
10m-50m
Mission
To empower individuals to realize their limitless potential and deliver outstanding service through happiness.
About
Omni Interactions offers customer experience and contact center solutions along with inbound customer support, outbound telesales, and social media care for clients in healthcare, retail, and financial services. The company operates using an offshore and work-from-home model and supports a diverse range of clients across the United States.
It is recognized for its rapid growth and excellence in service delivery, with a strong commitment to agent happiness and customer satisfaction that drives its innovative approach.
Services
Omni Interactions provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, and social media care. These services cover various communication channels and are tailored to support client needs in delivering exceptional customer service.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in healthcare, retail, and financial services. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and satisfaction through skilled agents.
Unique Stregths
Omni Interactions is known for its award-winning remote workforce model, offering clients flexibility and scalability in customer support operations. Its approach includes a strong governance framework and a focus on clear communication, which helps deliver consistent service quality at scale.
Delivery Footprint
Headquartered in the United States, the company operates using an offshore and work-from-home delivery model. It serves clients across various states, with teams working remotely to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Omni Interactions
?
Omni Interactions specializes in delivering customer experience and contact center solutions. Their primary offerings include inbound customer support, outbound telesales and retention, social media customer care, live chat and messaging support, as well as email support. This comprehensive range of services is designed to meet diverse client needs and enhance customer satisfaction across various communication channels.
What additional services does
Omni Interactions
provide?
When was
Omni Interactions
founded?
Omni Interactions was established in 2016, making it a company with approximately 8 years of experience in the customer service industry. Since its inception, the company has grown significantly and developed a strong reputation for providing innovative contact center solutions.
What industry verticals does
Omni Interactions
serve?
The company focuses on serving several key verticals, including Healthcare & Life Sciences, Retail & e-Commerce, and Banking & Financial Services. This diverse industry expertise allows Omni Interactions to tailor its services to meet specific regulatory and customer requirements across these sectors.
What delivery model does
Omni Interactions
offer?
Omni Interactions employs a delivery model that combines offshore, nearshore, and work-from-home solutions. This approach enables them to utilize a remote workforce effectively, providing flexibility and scalability in their customer support operations. Offshore services refer to operations conducted from a different country, while nearshore implies a closer geographical location. The work-from-home model allows agents to operate from their own locations, ensuring a broad reach and the ability to meet varied client demands.
How many employees and/or seats does
Omni Interactions
have?
Omni Interactions has a workforce size categorized between 501 and 1,000 employees. This substantial number of team members supports its capacity to deliver high-quality customer service and maintain operational efficiency across various projects.
Can
Omni Interactions
be considered a good service provider for startups?
For startups, Omni Interactions can be a beneficial service provider due to its flexible delivery model and diverse service portfolio. Startups often require adaptable solutions that can scale as they grow, and Omni's approach to remote workforce management allows for quick adjustments to customer support needs without the overhead of a traditional contact center.
Can
Omni Interactions
be considered a good service provider for SMBs?
Omni Interactions is well-suited for small and medium businesses (SMBs) looking for reliable customer support solutions. Their scalable services can grow alongside an SMB's business, offering flexibility that is crucial for companies in this category. The company's experience in various industries enables them to provide tailored support that can help SMBs enhance customer satisfaction and drive growth.
Can
Omni Interactions
be considered a good service provider for enterprises?
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