Omni Contact
Customer Experience and Contact Center
OmniContact is a leading BPO provider that delivers customer experience and contact center solutions for various industries, known for its expertise in the African market and cost-effective services.
Size
201-500
Private
Mission
About
OmniContact specializes in customer experience and contact center services, offering tailored solutions across multiple industries with a strong focus on the African market. With over 50 years of combined experience, their multilingual support and commitment to cost-effectiveness ensure businesses thrive in a competitive landscape.
Services
OmniContact provides a comprehensive suite of BPO services, including inbound customer support, outbound telesales, and retention strategies. Their offerings are designed to enhance customer engagement through various channels such as phone, social media, and email, ensuring that businesses receive the support they need to succeed.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
With expertise spanning over 15 verticals, OmniContact serves a diverse range of industries, adapting their services to meet the unique needs of each sector. Their agents are trained to handle inquiries across various fields, making them a versatile partner for businesses looking to improve their customer service.
Unique Stregths
OmniContact stands out for its extensive experience of over 25 years in the customer service industry, coupled with a strong commitment to delivering superior customer experiences. Their multilingual capabilities and focus on cost-effective solutions enable them to support businesses effectively, particularly in the African market.
Delivery Footprint
Although specific delivery methods are not detailed, OmniContact aims to be a global BPO provider, suggesting a flexible approach to service delivery. Their strong presence in the African market positions them well to cater to international clients seeking reliable and scalable customer support solutions.
Certifications
ISO
Verticals
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Clients
No items found.
What's the main service provided by
Omni Contact
?
Omni Contact specializes in providing exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support, outbound telesales, and retention strategies, all tailored to enhance customer engagement through various communication channels such as phone, social media, and email. This comprehensive service portfolio is designed to ensure that businesses receive the necessary support to thrive in a competitive environment.
What additional services does
Omni Contact
provide?
In addition to their core focus on customer experience and contact center services, Omni Contact offers a diverse range of additional capabilities. These include finance and accounting services, HR recruitment and payroll, as well as IT infrastructure and managed services. This expanded service portfolio allows them to cater to various business needs, providing a holistic approach to outsourcing.
When was
Omni Contact
founded?
Founded in 2015, Omni Contact has been operating for approximately 9 years. Established with a vision to deliver high-quality customer service solutions, the company has since grown to become a significant player in the BPO sector, particularly within the African market.
What industry verticals does
Omni Contact
serve?
What delivery model does
Omni Contact
offer?
How many employees and/or seats does
Omni Contact
have?
Omni Contact employs between 201 and 500 individuals, positioning itself as a mid-sized company within the BPO industry. This workforce size enables the company to provide personalized services while maintaining efficiency and responsiveness to client needs.
Can
Omni Contact
be considered a good service provider for startups?
For startups, The BPO Network offers a strong foundation of services that can be customized to fit the unique challenges faced by emerging businesses. With a comprehensive range of customer support and operational solutions, startups can benefit from the company's expertise in enhancing customer experience and operational efficiency. However, startups should consider their specific needs and scale to ensure alignment with the BPO Network's service offerings.
Can
Omni Contact
be considered a good service provider for SMBs?
For small and medium-sized businesses, Omni Contact presents a compelling option due to their scalable service offerings and extensive experience. Their ability to provide tailored customer support solutions can significantly enhance customer engagement, which is crucial for SMB growth. Moreover, their focus on cost-effective strategies ensures that businesses can access quality services without compromising their budgets.
Can
Omni Contact
be considered a good service provider for enterprises?
Omni Contact stands out as a reliable partner for enterprises and large companies, bolstered by their ISO certification and recognition in the industry, including multiple awards. Their extensive service portfolio, along with a proven track record of delivering superior customer experiences, positions them well to meet the sophisticated demands of larger organizations. Additionally, their operational capabilities suggest a strong foundation for supporting the scale and complexity often required by enterprises.
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