Omni Agent
Back-Office Operations
Omni Agent Solutions is a leading provider of legal case administration services that offers back-office operations for government, healthcare, telecommunications, real estate, and retail, known for its innovative technology-driven approach.
Size
51-200
Private
Mission
To deliver the highest quality professional legal case administration services through technology-driven platforms.
About
Omni Agent Solutions offers back-office operations along with claims processing, document indexing, and customer analytics for clients in government, healthcare, telecommunications, real estate, and retail. The company operates using an onshore model and supports clients across various industries in the U.S. and globally.
It is recognized for its over 50 years of expertise in legal case administration, with a strong emphasis on technology integration and cost-effective solutions that ensure successful outcomes for clients.
Services
Omni Agent Solutions provides back-office operations supported by claims management, document indexing, and automated reporting systems. These services cover various channels, including call centers and virtual data rooms, and are tailored to support the legal case administration needs of clients across multiple sectors.
Capabilities
Claims Processing
Document Indexing & Digitisation
Automation & RPA Enablement
Multi-function Service Desk
Quality Assurance & Monitoring
Record Management & Archiving
Data Entry & Data Processing
Email Support
Outbound Telesales & Retention
Customer & Marketing Analytics
Industries Served
The company serves clients in government, healthcare, telecommunications, real estate, and retail. It has experience supporting diverse industries with services aligned to specific requirements, leveraging advanced technology platforms to enhance efficiency and effectiveness.
Unique Stregths
Omni Agent Solutions is known for its innovative, technology-driven approach, offering clients a unique combination of expertise and agility. Its operational practices include a data-driven methodology and a commitment to transparency, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in California, the company operates using an onshore delivery model. It serves clients across the United States and globally, with teams dedicated to meeting client demands and ensuring high-quality service delivery.
Certifications
No items found.
Verticals
Government & Public Sector
Healthcare & Life Sciences
Telecommunications & Media
Real Estate & Property Management
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Omni Agent
?
Omni Agent Solutions primarily specializes in back-office operations, providing a comprehensive suite of services designed to enhance operational efficiency. Their offerings include claims processing, document indexing and digitization, automation and RPA enablement, and multi-function service desk support. Additionally, they deliver quality assurance and monitoring, record management and archiving, data entry and processing, as well as email support and outbound telesales. With a strong focus on customer and marketing analytics, Omni Agent is well-equipped to meet the diverse needs of its clients across various sectors.
What additional services does
Omni Agent
provide?
When was
Omni Agent
founded?
Omni Agent Solutions was established in 1970, making it a well-respected player in the business process outsourcing industry for over 53 years. Since its inception, the company has built a solid reputation for delivering high-quality services, particularly in legal case administration, leveraging technology to enhance operational effectiveness.
What industry verticals does
Omni Agent
serve?
Omni Agent serves a variety of industries, including Government & Public Sector, Healthcare & Life Sciences, Telecommunications & Media, Real Estate & Property Management, and Retail & e-Commerce. This diverse industry focus enables the company to tailor its services to meet the specific needs of clients across different sectors.
What delivery model does
Omni Agent
offer?
Omni Agent employs an onshore delivery model, meaning that its services are primarily provided from within the United States. This approach ensures that clients benefit from the advantages of domestic service standards, including better communication, quicker response times, and a deeper understanding of local market dynamics. The onshore model allows Omni Agent to maintain high-quality service delivery while being closely aligned with client expectations.
How many employees and/or seats does
Omni Agent
have?
Omni Agent has a workforce ranging from 51 to 200 employees. This size indicates a dedicated team capable of providing personalized service while also being robust enough to handle a variety of client demands, ensuring that they can scale operations effectively when needed.
Can
Omni Agent
be considered a good service provider for startups?
Can
Omni Agent
be considered a good service provider for SMBs?
Omni Agent is a suitable service provider for small and medium businesses (SMBs) due to its flexible and scalable service offerings. With a focus on back-office operations and customer analytics, SMBs can benefit from tailored solutions that enhance efficiency and support growth. The company's experience across various industries also means that it can adapt its services to meet the unique challenges faced by smaller organizations.
Can
Omni Agent
be considered a good service provider for enterprises?
While Omni Agent is well-equipped to support enterprises and large companies, its strengths lie in providing specialized back-office operations and technology-driven solutions. The company's established history and commitment to quality, combined with its onshore delivery model, make it a reliable partner for larger organizations seeking to streamline processes and improve operational effectiveness.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.