Omada One
Back-Office Operations
Omada One is a business process outsourcing firm that provides back-office operations for banking, healthcare, telecommunications, retail, and technology, known for its team-oriented culture and high staff retention rates.
Size
11-50
Private
Mission
To build high-performing teams that add extensive value to customers.
About
Omada One offers back-office operations along with customer experience and contact center services for clients in banking, healthcare, telecommunications, retail, and technology. The company operates using a hybrid delivery model and supports clients across the Asia Pacific, North America, Europe, and beyond.
It is recognized for its adaptive and quality-oriented approach, with a strong emphasis on building high-performing teams and delivering customized outsourcing solutions.
Services
Omada One provides back-office operations supported by customer experience and contact center services, along with specialized offerings such as multilingual support, inbound customer support, and recruitment process outsourcing. These services cover various channels and are tailored to support client needs for operational efficiency and productivity.
Capabilities
Multilingual Support
Inbound Customer Support
Outbound Telesales & Retention
Recruitment Process Outsourcing (RPO)
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Data Entry & Data Processing
Order Management & Fulfilment
Claims Processing
Document Indexing & Digitisation
Billing & Invoicing
Procurement Administration
Inventory Management Support
Employee Helpdesk
Onboarding Administration
Payroll Processing
Learning & Development Support
Industries Served
The company serves clients in banking and financial services, healthcare and life sciences, telecommunications and media, retail and e-commerce, and technology and SaaS. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Omada One is known for its team-first culture and experienced leadership, offering clients a holistic approach to outsourcing. Its operational practices include hands-on training and consulting, which help deliver consistent results and foster long-term client relationships.
Delivery Footprint
Headquartered in Makati City, Philippines, the company operates using a hybrid delivery model. It serves clients across the Asia Pacific, North America, Europe, and other regions, with teams working in both remote and onsite environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Telecommunications & Media
Retail & e-Commerce
Technology & SaaS
Clients
BOSCH
IKEA
Bayer
Deloitte
What's the main service provided by
Omada One
?
Omada One specializes in back-office operations, providing a comprehensive suite of services designed to enhance operational efficiency for businesses. Their offerings include multilingual support, inbound and outbound customer service, technical support, recruitment process outsourcing, and various administrative tasks such as data entry, order management, and payroll processing. This diverse range of services is tailored to meet the specific needs of clients across different sectors, ensuring a high level of productivity and customer satisfaction.
What additional services does
Omada One
provide?
In addition to its main back-office operations, Omada One offers a range of supplementary services that enhance its value proposition. These include customer experience and contact center solutions, as well as HR recruitment and payroll services. This extended portfolio allows Omada One to support clients comprehensively, addressing various operational needs under one roof.
When was
Omada One
founded?
Founded in 2021, Omada One has quickly established itself in the outsourcing landscape. With approximately three years of operation, the company has made significant strides in delivering quality back-office and customer experience services. Its commitment to building high-performing teams combined with a strong focus on client needs has positioned Omada One as a valuable partner in the BPO industry.
What industry verticals does
Omada One
serve?
Omada One serves a variety of industries including Banking & Financial Services, Healthcare & Life Sciences, Telecommunications & Media, Retail & e-Commerce, and Technology & SaaS. This broad industry focus allows the company to tailor its services to meet the unique needs and challenges faced by clients in these sectors.
What delivery model does
Omada One
offer?
Omada One employs a hybrid delivery model that includes onshore, offshore, and a multi-shore mix approach. Onshore services are provided directly from the client's country, while offshore services are delivered from locations such as the Philippines. This flexibility allows Omada One to cater to diverse client needs, optimizing cost-effectiveness and efficiency while ensuring quality service delivery regardless of geographic location.
How many employees and/or seats does
Omada One
have?
Omada One has a workforce ranging between 11 to 50 employees, which positions it as a small to medium-sized business. This size allows for agility and personalized service, enabling the company to build close relationships with its clients while effectively managing their outsourcing needs.
Can
Omada One
be considered a good service provider for startups?
For startups, Omada One can be a beneficial service provider due to its flexible service offerings and smaller scale. Startups often require cost-effective solutions that can adapt as the business grows, and Omada One's ability to provide tailored back-office operations and customer support can help establish a solid foundation. Their hybrid delivery model also allows startups to leverage both local and offshore resources, optimizing resources as they scale.
Can
Omada One
be considered a good service provider for SMBs?
Omada One is particularly well-suited for small and medium-sized businesses (SMBs) looking for scalable outsourcing solutions. Their range of services, combined with a team-oriented culture, allows them to support SMBs in enhancing operational efficiency without the burden of extensive overhead. The company’s ability to adapt its service delivery to meet the unique needs of SMBs makes it a reliable partner for growth and sustained success.
Can
Omada One
be considered a good service provider for enterprises?
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