Okay Call Centre Pvt Ltd
Customer Experience and Contact Center
Okay Call Centre Pvt Ltd is a leading BPO company that provides customer experience and contact center solutions for various industries, known for its commitment to excellence and high customer satisfaction.
Size
51-200
Private
Mission
To fulfill the needs and exceed the ambitions of valued clients.
About
Okay Call Centre Pvt Ltd offers customer experience and contact center solutions along with back-office operations and marketing services for clients across multiple industries. The company operates using an offshore model and supports international clients.
It is recognized for its innovative use of technology and deep expertise in customer service, ensuring cost-effective solutions without compromising quality.
Services
Okay Call Centre Pvt Ltd provides customer experience and contact center solutions, supported by back-office operations and marketing services. These services include inbound customer support, outbound telesales, technical support, and lead research, delivered across various channels tailored to meet client needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Lead Research & List Building
Appointment Setting
Industries Served
The company serves clients in a 360-degree industry spectrum, adapting its services to various sectors. It has experience supporting international businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Okay Call Centre Pvt Ltd is known for its commitment to excellence and high customer satisfaction, offering clients innovative solutions through disruptive technology. Its approach includes prioritizing data security and delivering cost-effective services, which help maintain long-term client relationships.
Delivery Footprint
Headquartered in Kolkata, West Bengal, India, the company operates using an offshore delivery model. It serves clients globally, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Okay Call Centre Pvt Ltd
?
Okay Call Centre Pvt Ltd specializes in providing comprehensive customer experience and contact center solutions. Their main offerings include inbound customer support, outbound telesales and retention, as well as technical support at both Tier 1 and Tier 2 levels. Additionally, they engage in lead research and list building, and appointment setting, ensuring tailored services that cater to the diverse needs of their clients.
What additional services does
Okay Call Centre Pvt Ltd
provide?
In addition to their primary services, Okay Call Centre Pvt Ltd also offers finance and accounting services, as well as knowledge and research services. This expanded portfolio enables the company to support clients across different sectors, providing valuable back-office operations and marketing solutions that complement their customer service capabilities.
When was
Okay Call Centre Pvt Ltd
founded?
Established in the year 2000, Okay Call Centre Pvt Ltd has been operating for over 24 years. Since its inception, the company has dedicated itself to delivering high-quality customer service and contact center solutions, adapting to the evolving demands of the industry.
What industry verticals does
Okay Call Centre Pvt Ltd
serve?
What delivery model does
Okay Call Centre Pvt Ltd
offer?
Okay Call Centre Pvt Ltd employs an offshore delivery model, which means that their services are provided from locations outside the client's country. This approach allows the company to leverage cost efficiencies while maintaining a high standard of service. Their teams work remotely, effectively catering to a global clientele and ensuring that they meet the specific requirements of various markets.
How many employees and/or seats does
Okay Call Centre Pvt Ltd
have?
Okay Call Centre Pvt Ltd has a workforce comprising between 51 and 200 employees. This size suggests a well-established company capable of delivering personalized service while maintaining agility and responsiveness to client needs.
Can
Okay Call Centre Pvt Ltd
be considered a good service provider for startups?
Okay Call Centre Pvt Ltd can be a suitable service provider for startups, particularly those needing foundational customer support and marketing services. Their offshore delivery model and diverse service offerings allow startups to access high-quality support without the overhead costs associated with in-house operations. Additionally, their experience with various industries can help startups tailor their customer engagement strategies effectively.
Can
Okay Call Centre Pvt Ltd
be considered a good service provider for SMBs?
For small and medium businesses, Okay Call Centre Pvt Ltd presents a strong option due to its scalable service offerings and commitment to customer satisfaction. The company's ability to provide both customer experience solutions and back-office services allows SMBs to enhance their operational efficiency and focus on growth. Their flexible approach can adapt to the changing needs of smaller businesses as they expand.
Can
Okay Call Centre Pvt Ltd
be considered a good service provider for enterprises?
While Okay Call Centre Pvt Ltd may be capable of supporting enterprise-level clients, its strengths are more pronounced in serving SMBs and startups. Their size and service portfolio suggest they are well-equipped to handle a range of customer service needs, but larger enterprises may require more extensive resources and specialized solutions that necessitate a different scale of operation.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.