Offshore Valley
Customer Experience and Contact Center
Offshore Valley is a leading BPO provider that delivers customer experience and contact center solutions for telecommunications, retail, energy, and financial services, known for its multilingual support and technology-driven approach.
Size
1-10
Private
Mission
To empower businesses through innovative outsourcing solutions and superior customer experiences.
About
Offshore Valley offers customer experience and contact center solutions along with back-office operations for clients in telecommunications, retail, energy, and financial services. The company operates using an onshore and nearshore model and supports both local and international clients, particularly in Morocco and France.
It is recognized for its experienced team and proven track record, with a commitment to delivering tailored services that meet diverse client needs.
Services
Offshore Valley provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, multilingual support, and technical support (Tier 1/2). These services cover various channels, including voice and email, and are tailored to support client needs across different industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients in telecommunications, retail, energy, utilities, and banking and financial services. It has experience supporting diverse client types with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Offshore Valley is known for its technology-driven approach, offering clients a workforce that is adaptable and multilingual. Its operational practices include leveraging AI-driven solutions to enhance customer service and operational efficiency, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Dcheira El Jihadia, Morocco, the company operates using an onshore and nearshore delivery model. It serves clients across Morocco and France, with teams working in a hybrid environment depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Retail & e-Commerce
Energy & Utilities
Banking & Financial Services
Insurance
Clients
No items found.
What's the main service provided by
Offshore Valley
?
Offshore Valley specializes in providing comprehensive customer experience and contact center solutions. Their main offerings include inbound customer support, outbound telesales and retention, multilingual support, and technical support across Tier 1 and Tier 2 services. These services are designed to cater to the diverse needs of clients in various sectors, ensuring effective communication and enhanced customer satisfaction.
What additional services does
Offshore Valley
provide?
When was
Offshore Valley
founded?
Offshore Valley was established in 2009, marking over 15 years of experience in the outsourcing industry as of 2024. Since its inception, the company has focused on delivering innovative solutions that empower businesses through superior customer experiences.
What industry verticals does
Offshore Valley
serve?
Offshore Valley serves a variety of industries including Telecommunications & Media, Retail & e-Commerce, Energy & Utilities, and Banking & Financial Services. This diverse industry focus allows the company to tailor its services to meet the specific needs and challenges of each sector, ensuring a high level of service delivery.
What delivery model does
Offshore Valley
offer?
Offshore Valley employs both onshore and nearshore delivery models to effectively serve its clients. Onshore refers to providing services from within the same country, while nearshore involves delivering services from neighboring countries. This approach allows the company to maintain close communication with clients while optimizing operational efficiency and resource allocation.
How many employees and/or seats does
Offshore Valley
have?
Offshore Valley operates with a small workforce, employing between 1 to 10 individuals. This size allows for a highly personalized service approach, ensuring that each client receives dedicated attention and tailored solutions.
Can
Offshore Valley
be considered a good service provider for startups?
Offshore Valley can be a suitable service provider for startups, especially those looking for personalized customer service solutions. With its small team size, the company is capable of offering tailored support and agile responses to the evolving needs of new businesses. Their focus on customer experience can help startups establish a strong foundation in customer relations from the outset.
Can
Offshore Valley
be considered a good service provider for SMBs?
Small and medium businesses may find Offshore Valley to be a beneficial partner due to the company's flexibility and adaptable service offerings. Their expertise in various sectors, combined with a commitment to customer satisfaction, positions them well to support SMBs in scaling their operations while maintaining high-quality service standards.
Can
Offshore Valley
be considered a good service provider for enterprises?
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