Offshore team
Back-Office Operations
Offshore Team is a BPO company that provides back-office operations for technology, healthcare, and financial services, known for its dedicated IT teams under British management.

Size

201-500
Private

Mission

To deliver quality work while fostering long-term partnerships and adapting to the evolving needs of clients.

About

Offshore Team offers back-office operations along with customer support, HR outsourcing, finance and accounting, and IT services for clients in technology, healthcare, and financial services. The company operates using an offshore model and supports businesses across multiple continents.

It is recognized for its high-quality work and long-term partnerships, with a unique blend of Western management and competitive costs that enhance operational efficiency.

Services

Offshore Team provides back-office operations supported by customer support, HR outsourcing, finance and accounting, and IT services. These services include inbound customer support, payroll processing, accounts payable and receivable, and technical support. Each solution is tailored to support the diverse needs of businesses across various functions.

Capabilities

Inbound Customer Support
Accounts Payable
Accounts Receivable
Payroll Processing
Order Management & Fulfilment
Technical Support (Tier 1/2)
Data Entry & Data Processing
Procurement Administration
Document Indexing & Digitisation
Application Support & Maintenance
Service Desk & IT Support

Industries Served

The company serves clients in technology, healthcare, insurance, and financial services. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and efficiency in operations.

Unique Stregths

Offshore Team is known for its unique blend of quality work and cost-effectiveness, offering clients access to skilled Filipino professionals managed under British standards. Its approach includes fostering long-term partnerships and adapting to the evolving needs of clients, which helps deliver consistency at scale.

Delivery Footprint

Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across 13 countries and 4 continents, with teams working remotely to provide 24/7 support and flexibility to scale operations quickly.

Certifications

No items found.

Verticals

Technology & SaaS
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Retail & e-Commerce
Telecommunications & Media
Gaming & Entertainment

Clients

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What's the main service provided by
Offshore team
?
Offshore Team specializes in back-office operations, providing a comprehensive suite of services designed to enhance operational efficiency for businesses. Their offerings include inbound customer support, payroll processing, accounts payable and receivable, and technical support, among others. This diverse range of services ensures that they can cater to the specific operational needs of their clients, facilitating seamless business processes across various sectors.
What additional services does
Offshore team
provide?
In addition to its main offerings, Offshore Team provides a wide array of services that includes Customer Experience and Contact Center solutions, Finance and Accounting, HR Recruitment and Payroll, IT Infrastructure and Managed Services, Software Engineering and Product Development, as well as Sales and Lead-Generation Services. This diverse portfolio enables them to support clients in various operational aspects, enhancing overall business efficiency.
When was
Offshore team
founded?
Offshore Team was established in 2020, marking its inception in the business process outsourcing industry. As of 2024, the company has been operational for four years, during which it has built a reputation for delivering quality services and fostering long-term partnerships with clients across multiple continents.
What industry verticals does
Offshore team
serve?
Offshore Team serves a variety of industries, focusing on sectors such as Technology & SaaS, Healthcare & Life Sciences, Insurance, Banking & Financial Services, Retail & e-Commerce, Telecommunications & Media, and Gaming & Entertainment. This broad industry focus allows the company to tailor its services to meet the unique requirements of each sector.
What delivery model does
Offshore team
offer?
Offshore Team utilizes an offshore delivery model, which means that it operates from a different country than where its clients are located. This approach allows the company to provide services at competitive costs while leveraging skilled professionals. By working remotely, Offshore Team can offer 24/7 support and flexibility, making it easier for businesses to scale their operations according to their needs.
How many employees and/or seats does
Offshore team
have?
Offshore Team has a workforce comprising between 201 and 500 employees. This size positions the company to handle a considerable volume of work, enabling it to deliver efficient services while maintaining a level of personalized attention to client needs.
Can
Offshore team
be considered a good service provider for startups?
Offshore Team can be a suitable service provider for startups, especially those looking for cost-effective solutions to manage their operations. With a strong emphasis on back-office functions and customer support, startups can benefit from Offshore Team's expertise in streamlining their processes without the burden of extensive in-house staffing. The flexibility of their offshore model allows startups to scale operations quickly as they grow.
Can
Offshore team
be considered a good service provider for SMBs?
For small and medium businesses, Offshore Team presents a compelling option due to its scalable services and diverse offerings. Their ability to adapt to the evolving needs of clients makes them an ideal partner for SMBs looking to expand without incurring significant overhead costs. By leveraging Offshore Team's comprehensive service portfolio, these businesses can focus on growth while ensuring that their operational needs are met efficiently.
Can
Offshore team
be considered a good service provider for enterprises?
Offshore Team is well-equipped to serve enterprises and large companies, thanks to its significant workforce and extensive service capabilities. The company's commitment to quality and reliability, combined with its offshore delivery model, allows for the efficient management of large-scale operations. Enterprises can trust Offshore Team to provide sophisticated solutions that meet their complex operational demands while maintaining high standards of service.
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