Offshore Outsource Operations Inc
Customer Experience and Contact Center
Offshore Outsource Operations Inc. is a business process outsourcing provider that offers customer experience and contact center services for banking, healthcare, retail, and technology sectors, known for its flexible staffing solutions and dedicated support teams.
Size
11-50
Private
Mission
To deliver cost-effective, high-quality business process solutions that address clients’ specific needs.
About
Offshore Outsource Operations Inc. offers customer experience and contact center services along with finance and accounting, operations support, and digital marketing for clients in banking, healthcare, retail, and technology. The company operates using an offshore model and supports clients primarily in Australia, New Zealand, the UK, and the US.
It is recognized for its commitment to high-quality service delivery, with a dedicated team of professionals who ensure seamless integration and ongoing support tailored to client needs.
Services
Offshore Outsource Operations Inc. provides customer experience and contact center services, supported by finance and accounting, operations support, and digital marketing. These services cover inbound customer support, outbound telesales, and customer analytics, tailored to support various client needs and operational functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Customer & Marketing Analytics
Industries Served
The company serves clients in banking, healthcare, retail, and technology. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and enhanced customer service capabilities.
Unique Stregths
Offshore Outsource Operations Inc. is known for its flexible staffing solutions, offering clients dedicated teams that integrate seamlessly with their operations. Its approach includes 24/7 availability and specialized support, which help deliver consistency and high-quality results at scale.
Delivery Footprint
Headquartered in Pasig City, Philippines, the company operates using an offshore delivery model. It serves clients across Australia, New Zealand, the UK, and the US, with teams working in remote environments tailored to client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Offshore Outsource Operations Inc
?
Offshore Outsource Operations Inc specializes in customer experience and contact center solutions. Their offerings extend to inbound customer support, outbound telesales, and customer and marketing analytics, ensuring that they meet a diverse range of client needs with high-quality services.
What additional services does
Offshore Outsource Operations Inc
provide?
When was
Offshore Outsource Operations Inc
founded?
Offshore Outsource Operations Inc was established in 2014, which means the company has been in operation for approximately 10 years. Since its inception, it has focused on delivering high-quality business process solutions tailored to the unique needs of its clients.
What industry verticals does
Offshore Outsource Operations Inc
serve?
The company serves a variety of industries, including Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, and Technology & SaaS. This diverse focus allows Offshore Outsource Operations Inc to tailor its services to meet the specific requirements of each sector.
What delivery model does
Offshore Outsource Operations Inc
offer?
Offshore Outsource Operations Inc utilizes an offshore delivery model, meaning that their services are provided from locations outside of the client's country. This approach allows the company to offer cost-effective solutions while maintaining high standards of service, as their teams are skilled and equipped to support clients remotely.
How many employees and/or seats does
Offshore Outsource Operations Inc
have?
Offshore Outsource Operations Inc has a workforce comprised of between 11 to 50 employees. This size allows for a dedicated and agile team that can focus on delivering personalized service and adapting to client needs effectively.
Can
Offshore Outsource Operations Inc
be considered a good service provider for startups?
While Offshore Outsource Operations Inc has the capability to support startups, its services may be particularly beneficial for those that are looking for scalable and cost-effective solutions. The company’s expertise in customer experience and support can help startups establish a strong foundation for customer engagement from the outset.
Can
Offshore Outsource Operations Inc
be considered a good service provider for SMBs?
Offshore Outsource Operations Inc is well-suited for small and medium businesses that require flexible and scalable support. With a diverse range of services and a commitment to high-quality delivery, the company can adapt its offerings to meet the evolving needs of growing businesses, ensuring they have the resources necessary to enhance customer interactions.
Can
Offshore Outsource Operations Inc
be considered a good service provider for enterprises?
Offshore Outsource Operations Inc may not be the primary choice for large enterprises. While they offer valuable services, large companies typically seek providers with extensive resources and capabilities to meet high-volume demands and complex operational needs. However, their commitment to quality and flexibility can still appeal to enterprises looking for specialized support in customer experience.
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