Offshore 24/7 specializes in back-office operations, offering a comprehensive suite of services designed to enhance operational efficiency. Their offerings include customer and marketing analytics, recruitment process outsourcing, technical support (both Tier 1 and Tier 2), email support, document indexing and digitization, billing and invoicing, procurement administration, talent sourcing and screening, and payroll processing. This diverse range of services enables clients to streamline their processes and focus on core business functions.

In addition to its core back-office operations, Offshore 24/7 offers a variety of supplementary services. Their extended portfolio includes customer experience and contact center solutions, HR recruitment and payroll services, as well as finance and accounting support. This diverse array of offerings allows them to cater to the varied needs of their clients, enhancing overall service delivery.

Offshore 24/7 was established in 2020, marking its entry into the business process outsourcing sector. As of 2024, the company has been operating for approximately four years, leveraging its extensive experience to provide tailored solutions for its clients.

The company primarily serves the Real Estate & Property Management sectors, focusing its efforts on addressing the unique operational needs and challenges faced by businesses within these industries.

Offshore 24/7 employs an offshore delivery model, which allows them to provide services from a remote location. This approach enables the company to tap into a global talent pool while delivering cost-effective solutions to clients in Australia and the USA. By operating offshore, Offshore 24/7 can offer 24/7 support, ensuring that client needs are met promptly and efficiently.

Offshore 24/7 is well-positioned to support small and medium businesses with its scalable service offerings. The company’s extensive experience and flexible approach enable it to adapt to the specific requirements of SMBs, helping them streamline operations and achieve growth. By providing personalized BPO services, Offshore 24/7 can effectively meet the unique challenges that smaller organizations often face.

While Offshore 24/7's strengths lie in supporting SMBs, it also has the capacity to serve larger enterprises. The company’s robust service portfolio, combined with its offshore delivery model, allows it to provide reliable and sophisticated solutions. However, enterprises might find that they require more extensive resources and specialized capabilities than what Offshore 24/7 primarily offers.