Officepartners360
Customer Experience and Contact Center
OP360 is a business process outsourcing firm that provides customer experience and contact center solutions for healthcare and retail e-commerce, known for its relationships-first philosophy and commitment to client success.
Size
1K-5K
Private
Mission
To act with integrity and ensure clients' success, guided by core values of openness, collaboration, and innovation.
About
OP360 offers customer experience and contact center solutions along with back-office operations and AI data services for clients in healthcare and retail e-commerce. The company operates using a nearshore and offshore delivery model and supports medium to large enterprises.
It is recognized for its nearly 60% year-over-year growth, with a strong focus on building long-term partnerships and a supportive work environment that fosters employee development.
Services
OP360 provides customer experience and contact center solutions, supported by back-office operations and AI data services. These services include inbound customer support, content moderation, and billing and invoicing, tailored to enhance client engagement and operational efficiency.
Capabilities
Inbound Customer Support
Content Moderation
Billing & Invoicing
Industries Served
The company serves clients in healthcare and retail e-commerce. It has experience supporting both medium-sized businesses and large Fortune 500 companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
OP360 is known for its relationships-first philosophy and commitment to client success, offering clients a supportive work environment and agile entrepreneurship. Its approach includes leveraging AI operational tools and a diverse talent pool, ensuring high-quality service delivery.
Delivery Footprint
Headquartered in Ridgefield, Connecticut, the company operates using a nearshore and offshore delivery model. It serves clients across multiple geographies, with teams working in various high-growth emerging cities worldwide, ensuring flexibility and scalability to meet client needs.
Certifications
ISO/IES 27001:2013
ISO 9001:2015
SOC-1
SOC-2
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Officepartners360
?
Officepartners360 specializes in providing comprehensive customer experience and contact center solutions. Their service offerings include inbound customer support, content moderation, and billing and invoicing, all designed to enhance client engagement and operational efficiency.
What additional services does
Officepartners360
provide?
When was
Officepartners360
founded?
Officepartners360 was established in 2006, marking its journey in the business process outsourcing industry. As of 2024, the company has been in operation for 18 years, building a reputation for growth and client success.
What industry verticals does
Officepartners360
serve?
Officepartners360 primarily serves clients in the Healthcare & Life Sciences and Retail & e-Commerce sectors. This focus enables them to tailor their services to meet the unique needs of businesses within these industries.
What delivery model does
Officepartners360
offer?
Officepartners360 employs a delivery model that combines both nearshore and offshore strategies. Nearshore services refer to operations conducted in nearby countries, while offshore services indicate operations in more distant locations. This approach allows the company to provide flexible and scalable solutions to meet diverse client needs effectively.
How many employees and/or seats does
Officepartners360
have?
Officepartners360 has a workforce ranging between 1,000 to 5,000 employees. This significant size enables the company to manage a variety of projects and scale operations as necessary to support their clients effectively.
Can
Officepartners360
be considered a good service provider for startups?
Can
Officepartners360
be considered a good service provider for SMBs?
Officepartners360 is well-suited for small and medium businesses, offering a flexible service portfolio that can adapt to various operational demands. Their experience in supporting both medium-sized clients and larger enterprises ensures that they can provide tailored solutions that foster growth and operational efficiency for SMBs.
Can
Officepartners360
be considered a good service provider for enterprises?
For enterprises and large companies, Officepartners360 is a reliable service provider, backed by certifications such as ISO/IES 27001:2013 and ISO 9001:2015, which underscore their commitment to quality and security. Their ability to offer sophisticated services via a scalable delivery model positions them as a strong partner for large organizations seeking to enhance their customer experience and operational capabilities.
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