OfficePartners360
Customer Experience and Contact Center
OP360 is a dynamic BPO provider that provides customer experience and contact center solutions for healthcare and retail/e-commerce, known for its relationships-first philosophy and rapid growth.
Size
1K-5K
Private
Mission
About
OP360 offers customer experience and contact center solutions along with back-office operations and AI-driven services for clients in healthcare and retail/e-commerce. The company operates using an onshore and offshore model and supports a diverse range of clients from medium-sized businesses to Fortune 500 companies.
It is recognized for its nearly 60% year-over-year growth, with a strong emphasis on client success and employee satisfaction that fosters long-term partnerships.
Services
OP360 provides customer experience and contact center solutions, supported by back-office operations and AI-driven services. These services include inbound customer support, email support, content moderation, and billing and invoicing, tailored to enhance client engagement and operational efficiency.
Capabilities
Inbound Customer Support
Email Support
Content Moderation
Billing & Invoicing
Order Management & Fulfilment
Claims Processing
Industries Served
The company serves clients in healthcare and retail/e-commerce. It has experience supporting healthcare providers and global retail brands with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
OP360 is known for its relationships-first philosophy and commitment to client success, offering clients a competitive edge through a people-centric culture. Its approach includes individualized service implementations and a focus on employee development, which helps deliver consistent quality at scale.
Delivery Footprint
Headquartered in Ridgefield, Connecticut, the company operates using an onshore and offshore delivery model. It serves clients across various regions, with teams working in remote and hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
OfficePartners360
?
OfficePartners360 specializes in delivering comprehensive customer experience and contact center solutions. Their offerings encompass a range of services tailored to enhance client engagement, including inbound customer support, email assistance, content moderation, and billing and invoicing. These services are designed to streamline operations and improve overall efficiency for businesses across various sectors.
What additional services does
OfficePartners360
provide?
In addition to their core customer experience and contact center solutions, OfficePartners360 offers a variety of other services including back-office operations and AI-driven data services. These additional capabilities allow them to support clients comprehensively, enhancing operational efficiency and data management across multiple business functions.
When was
OfficePartners360
founded?
Established in 2006, OfficePartners360 has been operating for 18 years. Since its inception, the company has focused on providing high-quality customer service and support solutions, helping businesses enhance their operational capabilities and improve customer interactions.
What industry verticals does
OfficePartners360
serve?
OfficePartners360 primarily serves clients in the Healthcare & Life Sciences and Retail & e-Commerce sectors. This industry focus allows them to tailor their services to meet the specific needs and technology requirements of these diverse fields.
What delivery model does
OfficePartners360
offer?
OfficePartners360 employs both onshore and offshore delivery methods to optimize their service offerings. An onshore model involves providing services within the same country as the client, ensuring closer communication and cultural alignment. In contrast, offshore delivery allows for cost-effective solutions by utilizing teams located in different countries, which can be beneficial for clients seeking to scale efficiently while maintaining service quality.
How many employees and/or seats does
OfficePartners360
have?
OfficePartners360 has a workforce ranging between 1,000 and 5,000 employees. This substantial team size enables the company to manage a diverse range of projects and client needs, ensuring they can provide scalable solutions to their partners.
Can
OfficePartners360
be considered a good service provider for startups?
Can
OfficePartners360
be considered a good service provider for SMBs?
OfficePartners360 is well-suited to support small and medium-sized businesses due to its scalable service offerings and commitment to client success. Their ability to adapt services based on the specific needs of their clients enables SMBs to enhance their customer interactions without overwhelming their resources. Furthermore, the company's experience in delivering tailored solutions can help these businesses grow and compete effectively in their respective markets.
Can
OfficePartners360
be considered a good service provider for enterprises?
For enterprises and large companies, OfficePartners360 presents a reliable service partner with a strong track record of supporting Fortune 500 clients. Their sophisticated service portfolio, combined with a flexible delivery model, positions them to handle the complex demands of larger organizations. The company's emphasis on client relationships and operational excellence further reinforces their capability to deliver consistent, high-quality support at scale.
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