Office Link
Customer Experience and Contact Center
OfficeLink is a BPO provider that offers customer experience and contact center services for healthcare, insurance, retail, technology, and gaming, known for its comprehensive service offerings and 18 years of industry experience.
Size
1-10
Private
10m-50m
Mission
About
OfficeLink offers customer experience and contact center services along with HR, recruitment, and payroll solutions for clients in healthcare, insurance, retail, technology, and gaming. The company operates using an onshore, nearshore, and offshore delivery model and supports a diverse range of clients.
It is recognized for its extensive service capabilities, with a focus on enhancing customer experience and operational efficiency across various sectors.
Services
OfficeLink provides customer experience and contact center services supported by HR, recruitment, and payroll solutions. These services include inbound customer support, quality assurance & monitoring, recruitment process outsourcing (RPO), and market & competitive intelligence. Each solution is designed to cover the entire customer lifecycle, tailored to support business functions and enhance operational efficiency.
Capabilities
Inbound Customer Support
Quality Assurance & Monitoring
Recruitment Process Outsourcing (RPO)
Market & Competitive Intelligence
Industries Served
The company serves clients in healthcare, insurance, retail, technology, and gaming. It has experience supporting various client types with services aligned to industry-specific requirements, ensuring adaptability to different operational needs.
Unique Stregths
OfficeLink is known for its comprehensive service offerings and a strong reputation built over 18 years in the industry, offering clients a multi-delivery approach that includes onshore, nearshore, and offshore options. Its operational practices focus on delivering consistent quality and efficiency at scale.
Delivery Footprint
Headquartered in Crewe, Cheshire, the company operates using a flexible delivery model. It serves clients across multiple geographies, with teams working in remote and hybrid environments depending on client needs.
Certifications
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Verticals
Healthcare & Life Sciences
Insurance
Retail & e-Commerce
Technology & SaaS
Gaming & Entertainment
Clients
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What's the main service provided by
Office Link
?
Office Link specializes in providing customer experience and contact center services, focusing primarily on enhancing client interactions. Their offerings include essential components such as inbound customer support, quality assurance and monitoring, recruitment process outsourcing (RPO), and market and competitive intelligence. These services are crafted to cover the entire customer lifecycle, ensuring that businesses can operate more efficiently and effectively.
What additional services does
Office Link
provide?
In addition to their primary offerings, Office Link provides a variety of supplementary services including HR recruitment and payroll solutions, as well as knowledge and research services. These additional capabilities enhance their portfolio, allowing them to support clients in different aspects of their operations.
When was
Office Link
founded?
Established in 1994, Office Link has been in the business for approximately 30 years. Its long-standing presence in the industry speaks to its resilience and adaptability in an ever-evolving market.
What industry verticals does
Office Link
serve?
Office Link serves a diverse array of industries including Healthcare & Life Sciences, Insurance, Retail & e-Commerce, Technology & SaaS, and Gaming & Entertainment. This broad focus allows them to tailor their services to meet the unique demands of each sector.
What delivery model does
Office Link
offer?
Office Link employs a flexible delivery model that includes onshore, nearshore, and offshore options. Onshore delivery refers to services provided within the same country, nearshore involves neighboring countries, and offshore refers to services delivered from distant locations. This multi-faceted approach enables them to cater to a wide range of client needs while maintaining quality and efficiency.
How many employees and/or seats does
Office Link
have?
Office Link operates with a small team, comprising between 1 to 10 employees. This size allows for a more personalized approach to client service, fostering closer relationships and tailored solutions.
Can
Office Link
be considered a good service provider for startups?
For startups, Office Link presents a viable option due to its flexible service offerings and ability to adapt to the specific needs of new businesses. Their personalized approach and experience in diverse industries can provide startups with the support they need to establish a strong operational foundation.
Can
Office Link
be considered a good service provider for SMBs?
Office Link is well-positioned to serve small and medium-sized businesses (SMBs). Their scalable service offerings are designed to support growth and operational efficiency, making them a strong partner for SMBs looking to enhance their customer experience and streamline processes.
Can
Office Link
be considered a good service provider for enterprises?
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