Oex Voice Contact Center
Customer Experience and Contact Center
OEX Voice Contact Center is a leading customer service outsourcing company that provides customer experience and contact center solutions for telecommunications, retail, e-commerce, and banking, known for its multi-channel support and advanced AI technology.
Size
Private
Mission
About
OEX Voice Contact Center offers customer experience and contact center solutions along with multilingual support and CX consulting for clients in telecommunications, retail, e-commerce, and banking. The company operates using a nearshore model and supports enterprise-level projects across Central and Eastern Europe.
It is recognized for its commitment to high-quality customer experiences, with over 15 years of industry expertise and a strong focus on employee development and operational efficiency.
Services
OEX Voice Contact Center provides customer experience and contact center solutions supported by multilingual support and CX consulting. These services cover omnichannel customer interactions across phone, email, chat, and social media, tailored to support unique business needs and enhance customer satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Industries Served
The company serves clients in telecommunications, retail, e-commerce, and banking. It has experience supporting enterprise-level projects with services aligned to industry-specific requirements and technology platforms, leveraging advanced automation and AI tools.
Unique Stregths
OEX VCC is known for its high-quality customer service and commitment to employee growth, offering clients a technology-driven approach that enhances operational efficiency. Its practices include a strong advisory component in CX strategies and a focus on multilingual support, ensuring consistency and reliability at scale.
Delivery Footprint
Headquartered in Poland, the company operates using a nearshore delivery model. It serves clients across Central and Eastern Europe, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Retail & e-Commerce
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Oex Voice Contact Center
?
Oex Voice Contact Center specializes in delivering customer experience and contact center solutions. Their offerings include a range of services such as inbound customer support, outbound telesales and retention, multilingual support, and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide CX consulting and journey mapping, ensuring that clients receive tailored solutions that enhance customer satisfaction across various communication channels.
What additional services does
Oex Voice Contact Center
provide?
In addition to their primary contact center services, Oex Voice Contact Center also offers back-office operations. This expanded service capability enhances their ability to support clients with various operational needs, ensuring a comprehensive approach to customer experience and business process management.
When was
Oex Voice Contact Center
founded?
Founded in 2005, Oex Voice Contact Center has accumulated nearly 19 years of experience in the business process outsourcing sector. Since its establishment, the company has consistently focused on delivering high-quality customer service and developing its workforce, positioning itself as a reliable partner in the customer experience domain.
What industry verticals does
Oex Voice Contact Center
serve?
Oex Voice Contact Center serves a diverse range of industries, specifically focusing on Telecommunications & Media, Retail & e-Commerce, and Banking & Financial Services. This industry specialization allows them to tailor their services to meet the unique demands and technology requirements of each sector.
What delivery model does
Oex Voice Contact Center
offer?
Oex Voice Contact Center employs a nearshore delivery model, which means they provide services from a location that is geographically close to their clients, often in the same time zone. This approach combines the benefits of proximity with cost efficiency, allowing for seamless collaboration and communication while maintaining high service quality.
How many employees and/or seats does
Oex Voice Contact Center
have?
Can
Oex Voice Contact Center
be considered a good service provider for startups?
Can
Oex Voice Contact Center
be considered a good service provider for SMBs?
Can
Oex Voice Contact Center
be considered a good service provider for enterprises?
Oex Voice Contact Center is well-suited for enterprises and large companies, thanks to its extensive experience in handling complex, large-scale projects across multiple sectors. Their commitment to operational efficiency and high-quality service delivery makes them a reliable partner for enterprises looking for sophisticated customer experience solutions.
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