Oex Sa
Customer Experience and Contact Center
OEX Group is a comprehensive BPO provider that delivers customer experience and contact center services for retail, e-commerce, telecommunications, and financial services, known for its innovative technology integration and multi-shore delivery model.
Size
5K-10K
Public
Mission
To drive business strategies through customer feedback and market analysis, aiming to build strong, recognizable brands.
About
OEX Group offers customer experience and contact center services along with back-office operations for clients in retail, e-commerce, telecommunications, and financial services. The company operates using a hybrid delivery model and supports enterprise clients across multiple markets.
It is recognized for its extensive AI integration and multilingual support, with a strong focus on scalability and operational efficiency to meet diverse client needs.
Services
OEX Group provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support, multilingual support, email support, order management, document indexing, and data processing. These services cover various channels and are tailored to support enterprise clients' operational needs and growth strategies.
Capabilities
Inbound Customer Support
Multilingual Support
Email Support
Order Management & Fulfilment
Document Indexing & Digitisation
Data Entry & Data Processing
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Industries Served
The company serves clients in retail, e-commerce, telecommunications, and financial services. It has experience supporting large enterprises with services aligned to industry-specific requirements and technology platforms, ensuring effective integration and operational continuity.
Unique Stregths
OEX Group is known for its innovative approach to service delivery, offering clients a robust multi-shore delivery model that combines onshore and offshore capabilities. Its operational practices include leveraging advanced AI technology and a customer-centric philosophy, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Europe, the company operates using a hybrid delivery model. It serves clients across over 50 markets worldwide, with teams working in both remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Telecommunications & Media
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Oex Sa
?
Oex Sa specializes in delivering customer experience and contact center solutions that are further complemented by a range of back-office services. Their primary offerings include inbound customer support and multilingual assistance, alongside email support and order management. Additionally, they provide document indexing and data processing services, all tailored to meet the operational requirements of enterprise clients across various channels.
What additional services does
Oex Sa
provide?
When was
Oex Sa
founded?
Oex Sa was established in 2011, which means the company has been in operation for approximately 13 years as of 2024. Since its inception, Oex Sa has grown to become a significant player in the customer experience and contact center industry.
What industry verticals does
Oex Sa
serve?
Oex Sa serves a diverse array of industries, with a particular focus on Retail & e-Commerce, Telecommunications & Media, and Banking & Financial Services. This broad industry engagement allows the company to tailor its services to meet the specific needs and challenges of each sector effectively.
What delivery model does
Oex Sa
offer?
Oex Sa employs a hybrid delivery model that combines both onshore and offshore capabilities, allowing the company to provide flexible and efficient service. Onshore refers to operations conducted within the same country as the client, while offshore signifies services carried out in a different country. This multi-shore approach enables Oex Sa to optimize resources and deliver high-quality support across various markets.
How many employees and/or seats does
Oex Sa
have?
Oex Sa has a workforce ranging between 5,000 to 10,000 employees, indicating a robust team that can handle large-scale operations and diverse client demands efficiently.
Can
Oex Sa
be considered a good service provider for startups?
Can
Oex Sa
be considered a good service provider for SMBs?
Can
Oex Sa
be considered a good service provider for enterprises?
Oex Sa stands out as an excellent service provider for enterprises and large companies, thanks to its scalable solutions and extensive experience in managing complex operational needs. The company's hybrid delivery model is particularly advantageous for large organizations that require consistent and reliable support across multiple regions. With its commitment to quality and innovation, Oex Sa is well-equipped to deliver sophisticated customer experience solutions tailored to the demands of large enterprises.
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