Odity
Customer Experience and Contact Center
Radioddity is a reputable company that provides customer experience and contact center solutions for the telecommunications and media verticals, known for its commitment to high-quality products and superior customer service.
Size
11-50
Private
Mission
To prioritize the customer by valuing their time and money.
About
Radioddity offers customer experience and contact center solutions along with technical support and social media customer care for clients in telecommunications and media. The company operates using an onshore and offshore delivery model and supports a diverse range of radio users.
It is recognized for its safe and reliable shopping experience, with a strong reputation for excellent customer support and a commitment to providing high-quality radio products at competitive prices.
Services
Radioddity provides customer experience and contact center solutions supported by technical support and social media customer care. These services cover various channels, including live chat and messaging support, tailored to meet the needs of two-way radio users and enthusiasts.
Capabilities
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Social Media Customer Care
Industries Served
The company serves clients in the telecommunications and media verticals. It has experience supporting amateur radio enthusiasts and business users with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Radioddity is known for its commitment to high-quality products and superior customer service, offering clients a trustworthy shopping environment. Its approach includes prompt defect resolution and comprehensive support, which helps deliver consistency and satisfaction at scale.
Delivery Footprint
Headquartered in Shawnee Mission, Kansas, the company operates using an onshore and offshore delivery model. It serves clients across the United States, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Odity
?
Odity specializes in providing customer experience and contact center solutions, focusing on enhancing client interactions. Their offerings include technical support at Tier 1 and Tier 2 levels, live chat and messaging support, and social media customer care, which are tailored to meet the diverse needs of their clients in the telecommunications and media sectors.
What additional services does
Odity
provide?
In addition to their primary focus on customer experience and contact center solutions, Odity offers back-office operations. This extended service capability enables them to support clients with various administrative and operational tasks, thereby enhancing overall efficiency and client satisfaction.
When was
Odity
founded?
Odity was established in 2012, marking over a decade of experience in the industry. Since its founding, the company has grown to become a notable player in the customer experience and contact center solutions space, adapting to the evolving needs of its clients.
What industry verticals does
Odity
serve?
Odity primarily serves clients in the telecommunications and media verticals, which highlights their focused expertise in industries that require specialized customer interactions and support.
What delivery model does
Odity
offer?
Odity employs a flexible delivery model that includes both onshore and offshore capabilities. Onshore delivery refers to services provided within the same country as the client, ensuring closer collaboration and communication, while offshore delivery involves services rendered from different countries, often providing cost advantages and access to a broader talent pool.
How many employees and/or seats does
Odity
have?
Odity has a workforce ranging from 11 to 50 employees. This relatively small team size allows the company to maintain a close-knit environment, fostering agility and personalized service for their clients.
Can
Odity
be considered a good service provider for startups?
Odity can be a suitable service provider for startups, especially those in the telecommunications and media industries. With a range of customer support services and a flexible delivery model, Odity can help new businesses establish a strong customer service foundation without the high costs typically associated with larger BPO providers.
Can
Odity
be considered a good service provider for SMBs?
For small and medium businesses, Odity presents a compelling option due to its scalable service offerings and commitment to customer satisfaction. Their ability to provide tailored support through various channels allows SMBs to enhance their customer interactions while maintaining the flexibility needed for growth.
Can
Odity
be considered a good service provider for enterprises?
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