Octopus Tech
Customer Experience and Contact Center
Octopus Tech is a next-generation outsourcing firm that provides customer experience and contact center solutions for retail and e-commerce, known for its integrated approach combining customer support and web development.
Size
501-1K
Private
1m-10m
Mission
About
Octopus Tech offers customer experience and contact center solutions along with marketing operations and software engineering for clients in retail and e-commerce. The company operates using a hybrid delivery model and supports businesses worldwide.
It is recognized for its collaborative team approach, with over a decade of experience in delivering tailored solutions that enhance operational efficiency and customer satisfaction.
Services
Octopus Tech provides customer experience and contact center solutions, supported by marketing operations and software engineering services. These services include inbound customer support, outbound telesales, social media customer care, and custom application development. Each solution is designed to enhance customer engagement and optimize business operations.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Campaign Management
Content Creation & Localisation
SEO & Website Optimisation
Custom Application Development
Mobile App Development
Web Development
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting mid-sized enterprises, startups, and large corporations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Octopus Tech is known for its integrated approach, offering clients a combination of customer support and web development under one roof. Its collaborative team practices ensure innovative solutions that help clients improve performance and agility in a digital-first world.
Delivery Footprint
Headquartered in Gurugram, India, the company operates using a hybrid delivery model. It serves clients across various geographies, with teams working in flexible environments tailored to client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
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What's the main service provided by
Octopus Tech
?
Octopus Tech specializes in customer experience and contact center solutions, providing a comprehensive suite of services designed to enhance client interactions. Their offerings include inbound customer support, outbound telesales and retention, social media customer care, live chat and messaging support, email support, and campaign management. Additionally, they offer content creation and localization, SEO and website optimization, alongside custom application and mobile app development, ensuring a well-rounded service portfolio that addresses various client needs.
What additional services does
Octopus Tech
provide?
In addition to its primary focus on customer experience and contact center solutions, Octopus Tech offers a range of other services, including marketing operations and software engineering. These capabilities enhance their ability to provide comprehensive support to clients, ensuring that they can address various aspects of business operations seamlessly.
When was
Octopus Tech
founded?
Octopus Tech was established in 2011, marking over a decade of experience in delivering tailored service solutions. Since its inception, the company has been dedicated to enhancing operational efficiency and customer satisfaction, solidifying its reputation in the BPO industry.
What industry verticals does
Octopus Tech
serve?
Octopus Tech primarily serves the Retail & e-Commerce sectors, tailoring its services to meet the specific needs of businesses within these industries. This focus allows the company to deliver specialized solutions that resonate with the unique challenges and opportunities faced by clients in these fields.
What delivery model does
Octopus Tech
offer?
Octopus Tech employs a hybrid delivery model, combining onshore, nearshore, and offshore resources to optimize service delivery. This approach allows for flexibility in operations, enabling the company to tailor its services to meet the diverse needs of its clients while ensuring that resources are utilized efficiently across different geographical locations.
How many employees and/or seats does
Octopus Tech
have?
Octopus Tech has a workforce comprising between 501 and 1,000 employees. This robust team size indicates the company's capacity to manage a variety of projects and support its clients effectively, contributing to its reputation as a reliable service provider in the BPO sector.
Can
Octopus Tech
be considered a good service provider for startups?
Can
Octopus Tech
be considered a good service provider for SMBs?
Can
Octopus Tech
be considered a good service provider for enterprises?
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