Oceancall Group
Customer Experience and Contact Center
OceanCall is a French company that provides customer experience and contact center solutions for various sectors, known for its 360-degree approach to customer service and digital innovation.
Size
201-500
Private
1m-10m
Mission
To provide high-value outsourced services that help businesses achieve their goals efficiently.
About
OceanCall offers customer experience and contact center solutions along with inbound customer support, outbound telesales, and technical support for clients in diverse industries. The company operates using a work-from-home model and supports a multilingual customer base across multiple regions.
It is recognized for its commitment to integrity and transparency, with a strong focus on delivering high-quality services while reducing operational costs for clients.
Services
OceanCall provides customer experience and contact center solutions, supported by inbound customer support, outbound telesales, and technical support. These services cover multiple communication channels and are tailored to enhance client engagement and satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Quality Assurance & Monitoring
Campaign Management
Industries Served
The company serves clients in various sectors, including e-commerce and logistics. It has experience supporting major brands with services aligned to industry-specific requirements, ensuring effective customer relationship management.
Unique Stregths
OceanCall is known for its pioneering role in customer relationship outsourcing, offering clients a flexible and innovative approach. Its performance culture emphasizes efficiency and adaptability, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in France, the company operates using a work-from-home delivery model. It serves clients across five countries, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Oceancall Group
?
Oceancall Group specializes in providing customer experience and contact center solutions. Their service portfolio includes inbound customer support, outbound telesales, technical support at both Tier 1 and Tier 2 levels, quality assurance and monitoring, as well as campaign management. This comprehensive range of services is designed to enhance client engagement and satisfaction across various communication channels.
What additional services does
Oceancall Group
provide?
When was
Oceancall Group
founded?
Oceancall Group was established in 2004, marking nearly 20 years in the business as of 2024. Since its inception, the company has grown significantly, positioning itself as a leader in outsourcing customer relationship management.
What industry verticals does
Oceancall Group
serve?
What delivery model does
Oceancall Group
offer?
Oceancall Group utilizes a work-from-home delivery model, enabling their teams to operate remotely. This approach allows for flexibility and scalability, catering to diverse client needs while maintaining high-quality service delivery. The model enhances operational efficiency and supports a multilingual customer base across multiple regions.
How many employees and/or seats does
Oceancall Group
have?
Oceancall Group has a workforce ranging from 201 to 500 employees. This size enables the company to provide personalized services while maintaining the capacity to scale operations according to client demands.
Can
Oceancall Group
be considered a good service provider for startups?
Oceancall Group can be a suitable service provider for startups, particularly those looking for efficient customer experience solutions without the burden of large upfront investments. Their flexible work-from-home delivery model allows startups to scale their operations as they grow, and the diverse service offerings can be tailored to meet specific industry needs, making it easier for new businesses to establish a strong customer support framework.
Can
Oceancall Group
be considered a good service provider for SMBs?
For small and medium-sized businesses, Oceancall Group presents a compelling option due to its scalable service offerings and experience across various industries. Their ability to provide high-quality customer support and technical assistance can help SMBs enhance their customer engagement, allowing them to focus on growth while benefiting from the expertise of a dedicated outsourcing partner.
Can
Oceancall Group
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.