Obpo Inc
Customer Experience and Contact Center
OBPO is a business process outsourcing firm that provides customer experience and contact center services for diverse industries, known for its commitment to client satisfaction and advanced technology integration.
Size
1K-5K
Public
over-1b
Mission
About
OBPO offers customer experience and contact center services along with inbound customer support and outbound telesales & retention for clients in various sectors. The company operates using an offshore delivery model and supports clients across the UK, USA, Australia, Canada, and Singapore.
It is recognized for its emphasis on quality service delivery, with a well-trained workforce and state-of-the-art facilities that ensure seamless operations.
Services
OBPO provides customer experience and contact center services supported by inbound customer support and outbound telesales & retention. These services cover telemarketing and customer interaction management, tailored to support client satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in diverse industries, including retail, technology, and financial services. It has experience supporting businesses across multiple sectors with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
OBPO is known for its commitment to client satisfaction, offering clients a highly trained workforce and advanced telemarketing solutions that utilize AI technologies. Its approach includes rigorous employee selection and training, ensuring that staff possess the right skills and positive attitudes to handle customer interactions effectively.
Delivery Footprint
Headquartered in Iloilo City, Philippines, the company operates using an offshore delivery model. It serves clients across the UK, USA, Australia, Canada, and Singapore, with teams working in remote environments to meet international client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Obpo Inc
?
Obpo Inc specializes in providing customer experience and contact center services, focusing primarily on inbound customer support and outbound telesales and retention. Their service offerings are designed to enhance customer interactions and ensure operational efficiency across various sectors, including retail, technology, and financial services.
What additional services does
Obpo Inc
provide?
When was
Obpo Inc
founded?
Obpo Inc was established in the year 2000, marking over 23 years of experience in the business process outsourcing industry. Since its inception, the company has developed a strong reputation for delivering quality services to its clients.
What industry verticals does
Obpo Inc
serve?
What delivery model does
Obpo Inc
offer?
Obpo Inc operates under an offshore delivery model, which means that their services are provided from a different country than where their clients are located. This allows the company to leverage cost efficiencies and access a skilled workforce while ensuring that they meet the needs of clients in various global markets, including the UK, USA, Australia, Canada, and Singapore.
How many employees and/or seats does
Obpo Inc
have?
Obpo Inc has a workforce ranging from 1,000 to 5,000 employees. This size enables the company to maintain a robust operational capacity, ensuring they can handle a diverse range of client needs and service demands effectively.
Can
Obpo Inc
be considered a good service provider for startups?
Obpo Inc can be a suitable service provider for startups, particularly those seeking to establish a strong customer support framework without the overhead of building an in-house team. With their expertise in inbound and outbound customer interactions, startups can benefit from their established processes and trained workforce, allowing them to focus on growth and scaling their operations efficiently.
Can
Obpo Inc
be considered a good service provider for SMBs?
For small and medium businesses, Obpo Inc offers a flexible and scalable solution that can adapt to the evolving needs of growing enterprises. Their diverse service portfolio, along with their commitment to quality customer interactions, positions them as a valuable partner for SMBs looking to enhance customer satisfaction and operational efficiency as they expand.
Can
Obpo Inc
be considered a good service provider for enterprises?
Obpo Inc stands out as a reliable provider for enterprises and large companies due to its significant workforce and extensive experience in managing complex customer service needs across various industries. Their offshore delivery model complements their capacity to uphold high service standards, making them a robust choice for large-scale operations that require dependable and sophisticated customer support solutions.
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