OBOX Solutions Private Limited
Back-Office Operations
OBOX Solutions Private Limited is a next-generation outsourcing firm that provides back-office operations for diverse industries, known for its comprehensive business support services and high client retention rate.
Size
Private
Mission
About
OBOX Solutions Private Limited offers back-office operations along with customer experience and contact center services, finance and accounting, and HR, recruitment and payroll solutions for clients in banking, healthcare, insurance, retail, telecommunications, and logistics. The company operates using an offshore model and supports global clients looking to establish or expand their operations in India.
It is recognized for its extensive industry experience and a single-window solution approach, simplifying the complexities of doing business in India with a dedicated helpdesk for seamless operational support.
Services
OBOX Solutions Private Limited provides back-office operations supported by customer experience and contact center services, finance and accounting, and HR, recruitment and payroll solutions. These services include inbound customer support, data entry, billing and invoicing, and payroll processing, tailored to support various client needs across multiple industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Data Entry & Data Processing
Billing & Invoicing
Claims Processing
Recruitment Process Outsourcing (RPO)
Payroll Processing
Benefits Administration
Legal Process Outsourcing (LPO)
Application Support & Maintenance
Industries Served
The company serves clients in banking and financial services, insurance, healthcare and life sciences, retail and e-commerce, telecommunications and media, travel, hospitality and leisure, and logistics. It has experience supporting foreign companies entering the Indian market, ensuring compliance with local laws and regulations.
Unique Stregths
OBOX Solutions is known for its commitment to honesty, transparency, and integrity, offering clients a holistic approach to business process outsourcing. Its operational practices include a dedicated helpdesk and a modern ticketing system, which help deliver consistency and efficiency at scale.
Delivery Footprint
Headquartered in India, the company operates using an offshore delivery model. It serves clients globally, with teams working in remote environments to meet diverse client needs.
Certifications
ISO 27001:2005
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Telecommunications & Media
Travel Hospitality & Leisure
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
OBOX Solutions Private Limited
?
OBOX Solutions Private Limited specializes in back-office operations, offering a comprehensive suite of services designed to enhance operational efficiency. Their primary focus includes inbound customer support, outbound telesales and retention, email support, data entry and processing, billing and invoicing, claims processing, recruitment process outsourcing, payroll processing, benefits administration, legal process outsourcing, and application support and maintenance. This diverse range of services ensures that they can cater to various client needs effectively.
What additional services does
OBOX Solutions Private Limited
provide?
In addition to their primary focus on back-office operations, OBOX Solutions Private Limited offers a range of other services that enhance their value proposition. These include customer experience and contact center solutions, finance and accounting services, human resources recruitment and payroll services, as well as knowledge and research services, all designed to provide comprehensive support for their clients' operational needs.
When was
OBOX Solutions Private Limited
founded?
OBOX Solutions Private Limited was established in 2010, marking over 13 years of experience in the business process outsourcing sector. Since its inception, the company has built a strong reputation for delivering quality services tailored to the needs of its clients.
What industry verticals does
OBOX Solutions Private Limited
serve?
OBOX Solutions Private Limited serves a wide array of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Telecommunications & Media, Travel, Hospitality & Leisure, and Logistics. This diverse industry focus allows them to apply their expertise across different sectors, meeting the unique challenges of each.
What delivery model does
OBOX Solutions Private Limited
offer?
OBOX Solutions Private Limited employs an offshore delivery model, which allows them to provide services from locations outside their client’s country, specifically from India. This approach not only reduces operational costs for clients but also enables them to leverage a skilled workforce that can operate around the clock, thus enhancing service efficiency and responsiveness.
How many employees and/or seats does
OBOX Solutions Private Limited
have?
Can
OBOX Solutions Private Limited
be considered a good service provider for startups?
OBOX Solutions Private Limited can be a beneficial service provider for startups looking to establish a foothold in their respective markets. Their extensive range of back-office and customer support services allows startups to focus on core business activities while outsourcing essential functions. Additionally, their offshore delivery model offers cost-effective solutions, which is crucial for startups operating with limited budgets.
Can
OBOX Solutions Private Limited
be considered a good service provider for SMBs?
For small and medium businesses, OBOX Solutions Private Limited presents a solid option due to its scalable service offerings and extensive industry experience. Their ability to tailor solutions to meet the specific needs of SMBs, combined with a commitment to transparency and integrity, makes them a reliable partner for businesses looking to grow and streamline their operations.
Can
OBOX Solutions Private Limited
be considered a good service provider for enterprises?
OBOX Solutions Private Limited is well-equipped to serve enterprises and large corporations with its robust range of services and ISO 27001:2005 certification. Their offshore delivery model, coupled with a commitment to operational excellence, ensures that they can handle complex business processes at scale, making them a trustworthy partner for large organizations seeking reliable and sophisticated outsourcing solutions.
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