Obi Services primarily specializes in back-office operations, providing a comprehensive suite of services designed to enhance operational efficiency. Their offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they excel in recruitment process outsourcing, talent sourcing and screening, onboarding administration, payroll processing, and content creation and localization. Their expertise extends to SEO and website optimization, web development, and custom application development, ensuring they meet a wide array of client needs.

In addition to their main offerings, Obi Services provides a range of supplementary services that enhance their operational capabilities. These include finance and accounting services, HR recruitment and payroll management, as well as marketing operations. This extensive service portfolio enables them to support clients in various aspects of their business processes, making them a versatile partner.

Obi Services was established in 1998, making it a company with over 25 years of experience in the industry as of 2024. Since its inception, the company has focused on delivering high-quality back-office and customer experience services, establishing a solid reputation in its field.

Obi Services caters to various industries, including Technology & SaaS, Non-Profit & NGOs, Logistics, Transport & Supply-Chain, and Education & EdTech. This diverse focus allows the company to tailor its services to meet the specific needs of clients in these sectors, ensuring relevance and value.

Obi Services employs a flexible delivery model that includes both work-from-home/virtual and offshore solutions. This means they can provide services remotely, allowing them to tap into a global workforce while offering clients the benefits of cost efficiency and scalability. The offshore approach enables the company to operate across different regions, thus extending their reach and service capabilities.

Obi Services has a workforce that ranges between 501 to 1,000 employees. This size positions the company to manage a substantial volume of work while still maintaining a level of agility that can adapt to client needs.

For small and medium businesses, Obi Services presents a strong option due to its scalable service offerings and experience in diverse industries. Their ability to provide a range of back-office and customer experience services enables SMBs to enhance their operational efficiency while ensuring flexibility in adapting to growth. The company's understanding of various sectors also means they can tailor solutions to fit specific business needs.

While Obi Services has the capabilities to support larger enterprises, their service offerings and scale may be better suited for small to medium-sized businesses. As a private company with a workforce of up to 1,000 employees, they may not have the extensive resources or specialized certifications that some large enterprises typically require. However, their extensive experience in back-office operations can still deliver value to enterprises looking for reliable support in specific operational areas.