OâKeeffe & Swartz
Customer Experience and Contact Center
O'Keeffe & Swartz is a South African company that provides outsourced call center services for the insurance sector, known for its vibrant work culture and strong focus on employee development.
Size
501-1K
Private
Mission
About
O'Keeffe & Swartz offers outsourced call center services along with quality assurance and monitoring for clients in the insurance industry. The company operates using an offshore model and supports international clients.
It is recognized for its dynamic work environment, with extensive training programs that empower employees to excel in sales and customer service.
Services
O'Keeffe & Swartz provides outsourced call center services supported by quality assurance and monitoring. These services focus on outbound sales campaigns and are tailored to meet clients' financial needs in the insurance sector.
Capabilities
Outbound Telesales & Retention
Quality Assurance & Monitoring
Industries Served
The company serves clients in the insurance industry. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and customer satisfaction through effective sales strategies.
Unique Stregths
O'Keeffe & Swartz is known for its vibrant and inclusive workplace culture, offering employees extensive training and strong incentives. Its approach includes dedicated monitoring of sales calls to maintain quality assurance and legal compliance, which helps deliver consistent results.
Delivery Footprint
Headquartered in South Africa, the company operates using an offshore delivery model. It serves clients across international markets, with locally based teams that provide dedicated support tailored to client needs.
Certifications
No items found.
Verticals
Insurance
Clients
No items found.
What's the main service provided by
OâKeeffe & Swartz
?
O'Keeffe & Swartz specializes in outsourced customer experience and contact center services, primarily focusing on outbound telesales and retention. In addition to their core offerings, they provide quality assurance and monitoring to ensure the highest standards in service delivery, effectively addressing the unique financial needs of clients in the insurance sector.
What additional services does
OâKeeffe & Swartz
provide?
When was
OâKeeffe & Swartz
founded?
O'Keeffe & Swartz was established in 1993, marking over 30 years of experience in the industry. Since its inception, the company has developed a robust portfolio of services tailored to meet the demands of its clients, particularly in the insurance sector.
What industry verticals does
OâKeeffe & Swartz
serve?
O'Keeffe & Swartz primarily serves the insurance industry. Their expertise in this sector allows them to deliver specialized services that align with the specific requirements and compliance standards of businesses operating within this field.
What delivery model does
OâKeeffe & Swartz
offer?
The company operates using an offshore delivery model, which means that its services are provided from a different country than where its clients are based. This model allows O'Keeffe & Swartz to leverage cost efficiencies and provide dedicated support to international clients, ensuring that they meet diverse market needs effectively.
How many employees and/or seats does
OâKeeffe & Swartz
have?
O'Keeffe & Swartz has a workforce ranging between 501 and 1,000 employees. This size allows the company to maintain a balance between providing personalized attention to clients and managing a large volume of customer interactions efficiently.
Can
OâKeeffe & Swartz
be considered a good service provider for startups?
O'Keeffe & Swartz may not be the ideal service provider for startups, given its primary focus on the insurance industry and the scale of its operations. Startups often require more flexible and personalized support, which might be challenging for a larger company with established processes and a specific vertical focus. However, if a startup is in the insurance sector and seeks robust outbound sales capabilities, O'Keeffe & Swartz could be beneficial.
Can
OâKeeffe & Swartz
be considered a good service provider for SMBs?
O'Keeffe & Swartz can be a suitable service provider for small and medium businesses, particularly those in the insurance industry. Their extensive training programs and quality assurance practices can help SMBs enhance customer engagement and sales performance. Additionally, the company's offshore model can offer cost-effective solutions that support the growth needs of smaller businesses, allowing them to scale their operations without significant overhead.
Can
OâKeeffe & Swartz
be considered a good service provider for enterprises?
O'Keeffe & Swartz is well-positioned to serve enterprises and large companies, especially those within the insurance sector. Their established offshore delivery model, combined with a strong focus on quality assurance, provides the reliability and sophistication that larger organizations often require. With a significant workforce and extensive training initiatives, they are equipped to handle complex customer service needs and ensure compliance with industry standards.
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