NTT
Customer Experience and Contact Center
Millennium 1 Solutions is a leading Canadian BPO provider that delivers customer experience and contact center solutions for financial services, retail, and government sectors, known for its extensive industry expertise and commitment to quality.
Size
501-1K
Private
1m-10m
Mission
About
Millennium 1 Solutions offers customer experience and contact center solutions along with back-office operations and HR services for clients in financial services, retail, government, and manufacturing. The company operates using an onshore delivery model and supports North American clients.
It is recognized for its seamless integration with client organizations, with over 43 years of experience and a strong reputation for reliability and quality in the BPO industry.
Services
Millennium 1 Solutions provides customer experience and contact center solutions, supported by back-office operations and HR services. These services include inbound customer support, CX consulting, and claims processing, delivered across multiple channels such as phone, email, and chat. Each solution is tailored to support client needs throughout the customer journey.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Claims Processing
Procurement Administration
Talent Sourcing & Screening
Industries Served
The company serves clients in financial services, retail, government, and manufacturing. It has experience supporting recognized brands with services aligned to industry-specific requirements and technology platforms, leveraging advanced CX management tools and analytics.
Unique Stregths
Millennium 1 Solutions is known for its extensive industry expertise and commitment to quality, offering clients tailored, scalable solutions that exceed expectations. Its approach includes blending seamlessly with client organizations, which helps deliver consistency and measurable value at scale.
Delivery Footprint
Headquartered in Toronto, Ontario, the company operates using an onshore delivery model. It serves clients across North America, with teams working in hybrid environments depending on client needs.
Certifications
ISO 9001:2000
Verticals
Banking & Financial Services
Insurance
Retail & e-Commerce
Government & Public Sector
Manufacturing & Industrial
Clients
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What's the main service provided by
NTT
?
NTT specializes in providing comprehensive customer experience and contact center solutions. Their services encompass a range of offerings including inbound customer support, CX consulting, quality assurance and monitoring, voice-of-customer analytics, claims processing, procurement administration, and talent sourcing and screening. This diverse service portfolio is designed to cater to the unique needs of their clients across various customer interaction channels such as phone, email, and chat, ensuring an optimized customer journey.
What additional services does
NTT
provide?
In addition to their primary focus on customer experience and contact center solutions, NTT also offers a variety of back-office operations and HR services. These additional capabilities enhance their service offerings, providing clients with comprehensive support that includes HR recruitment and payroll, thereby streamlining their operational processes.
When was
NTT
founded?
NTT was established in 2013, making it a relatively young player in the business process outsourcing industry. With over a decade of experience under its belt, the company has developed a robust reputation for delivering reliable and high-quality services to its clients.
What industry verticals does
NTT
serve?
NTT serves a wide array of industries, including Banking & Financial Services, Insurance, Retail & e-Commerce, Government & Public Sector, and Manufacturing & Industrial. This diverse industry focus allows the company to leverage its expertise and tailor its services to meet specific sector requirements.
What delivery model does
NTT
offer?
NTT employs an onshore delivery model, which means that their services are provided within the same country as their clients. This approach typically enhances communication and collaboration, allowing for a more integrated service experience. Onshore delivery ensures that clients can maintain a closer relationship with their service provider, which is essential for aligning operations and achieving business objectives.
How many employees and/or seats does
NTT
have?
NTT has a workforce size ranging from 501 to 1,000 employees. This employee range denotes a substantial team capable of supporting a variety of client needs while also allowing for flexibility and scalability in operations.
Can
NTT
be considered a good service provider for startups?
Can
NTT
be considered a good service provider for SMBs?
Can
NTT
be considered a good service provider for enterprises?
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