NSB BPO
Customer Experience and Contact Center
NSB BPO Solutions Pvt. Ltd. is a leading BPO company that provides customer experience and contact center services for various industries, known for its extensive operational footprint across India.
Size
1K-5K
Public
Mission
About
NSB BPO Solutions Pvt. Ltd. offers customer experience and contact center services along with payroll management and back-office operations for clients in Telecom, BFSI, Healthcare, and Education. The company operates using an onshore model and supports organizations of all sizes across India.
It is recognized for its strong partnerships with major telecom and banking organizations, with a workforce of approximately 8,000 employees across over 650 offices.
Services
NSB BPO Solutions Pvt. Ltd. provides customer experience and contact center services supported by payroll management and back-office operations. These services include inbound customer support, outbound telesales, document indexing, and payroll processing. Each solution is tailored to support client needs in various business functions, ensuring operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Document Indexing & Digitisation
Data Entry & Data Processing
Payroll Processing
Record Management & Archiving
Claims Processing
Industries Served
The company serves clients in Telecom, BFSI (Banking, Financial Services, and Insurance), Healthcare, Education, and more. It has experience supporting organizations of all sizes, from startups to large enterprises, with services aligned to industry-specific requirements.
Unique Stregths
NSB BPO is known for its extensive operational footprint and strong partnerships with leading organizations, offering clients a reliable service delivery model. Its approach includes adherence to ISO 9001 standards, ensuring quality and customer satisfaction across all service offerings.
Delivery Footprint
Headquartered in Noida, India, the company operates using an onshore delivery model. It serves clients across various sectors within India, with teams working in on-site environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Telecommunications & Media
Education & EdTech
Clients
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What's the main service provided by
NSB BPO
?
NSB BPO specializes in providing customer experience and contact center services. Their offerings include essential functions such as inbound customer support, outbound telesales and retention, document indexing and digitization, as well as data entry and processing. Additionally, they manage payroll processing, record management and archiving, and claims processing, ensuring comprehensive support for various business needs.
What additional services does
NSB BPO
provide?
In addition to their primary offerings, NSB BPO also provides HR recruitment and payroll services, along with back-office operations. These additional services complement their main business functions and enable them to support clients in various operational areas.
When was
NSB BPO
founded?
Founded in 1993, NSB BPO has been operating for over 30 years. This long-standing presence in the industry reflects the company's stability and experience in providing business process outsourcing solutions.
What industry verticals does
NSB BPO
serve?
NSB BPO serves a diverse range of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Telecommunications & Media, and Education & EdTech. This broad industry focus allows them to cater to specific needs across various sectors.
What delivery model does
NSB BPO
offer?
NSB BPO utilizes an onshore delivery model, meaning that their services are provided within the same country as their clients, specifically from India. This approach ensures close collaboration and effective communication between the company and its clients, enhancing service quality and responsiveness.
How many employees and/or seats does
NSB BPO
have?
NSB BPO has a workforce ranging between 1,000 to 5,000 employees. This size allows the company to scale its operations effectively and provide comprehensive support to its clients.
Can
NSB BPO
be considered a good service provider for startups?
NSB BPO can be a suitable service provider for startups, especially those in need of customer experience solutions and back-office support. Their extensive service portfolio and experience across different industries position them well to cater to the unique challenges faced by new businesses, providing tailored solutions that can grow with their needs.
Can
NSB BPO
be considered a good service provider for SMBs?
For small and medium businesses, NSB BPO offers a robust set of services that can adapt to varying operational scales. Their experience in multiple industries and flexible service delivery model makes them a strong partner for SMBs looking to enhance their customer interactions and streamline back-office functions.
Can
NSB BPO
be considered a good service provider for enterprises?
NSB BPO is well-equipped to serve enterprises and large companies, given their substantial workforce and extensive experience in diverse verticals. Their adherence to ISO 9001 standards ensures that they maintain high-quality service levels, making them a reliable partner for large organizations seeking sophisticated solutions.
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