Nowcom specializes in providing exceptional customer experience and contact center solutions, which are complemented by a range of back-office operations and software engineering services. Their main offerings include inbound customer support, data entry, order management and fulfillment, claims processing, document indexing and digitization, content moderation, billing and invoicing, and procurement administration. This extensive suite of services is designed to enhance operational efficiency for their clients, particularly in the automotive and financial sectors.

In addition to their main services, Nowcom offers a variety of other capabilities including back-office operations, software engineering and product development, as well as marketing operations. These additional services enhance their ability to provide comprehensive support tailored to the specific needs of their clients.

Nowcom was established in 1996, marking over 27 years in the business as of 2024. Since its inception, the company has focused on delivering innovative technology and business solutions to help clients maintain a competitive edge in their markets.

Nowcom effectively serves various industries, specifically focusing on Banking & Financial Services, Insurance, and Technology & SaaS. This diverse industry experience positions them well to address the unique operational needs of their clients within these sectors.

Nowcom employs an offshore delivery model, which means that their services are primarily provided from locations outside the client's home country. This approach allows them to tap into global talent pools, often resulting in cost efficiencies and the ability to scale operations quickly while maintaining quality service delivery.

Nowcom has a workforce that ranges between 201 and 500 employees. This size allows them to be agile and responsive to client needs while still having sufficient resources to manage projects effectively and maintain high service standards.

Nowcom is well-suited to support small and medium businesses (SMBs) due to its flexible service offerings and experience in delivering tailored solutions. Their focus on customer experience and back-office operations can help SMBs streamline their processes and enhance customer satisfaction, allowing them to compete more effectively in their respective markets.

While Nowcom has the capabilities to serve enterprise-level clients, its strengths lie more prominently in supporting small to medium businesses. Larger organizations may find the tailored, agile approach beneficial, but they might also look for more extensive service portfolios or specific certifications that align with their operational complexities.