Nowbpo
Customer Experience and Contact Center
NOW BPO is a business process outsourcing company that provides customer experience and contact center services for healthcare, insurance, telecommunications, retail, banking, and gaming, known for its extensive industry expertise and commitment to quality.
Size
51-200
Public
Mission
About
NOW BPO offers customer experience and contact center services along with back-office operations and sales and lead-generation services for clients in healthcare, insurance, telecommunications, retail, banking, and gaming. The company operates using an offshore delivery model and supports clients globally.
It is recognized for its skilled team and over 15 years of experience in the BPO industry, with a strong emphasis on leveraging advanced technology to enhance service efficiency and quality.
Services
NOW BPO provides customer experience and contact center services supported by back-office operations and sales and lead-generation services. These services include inbound customer support, technical support, social media customer care, and data processing, tailored to improve operational efficiency and enhance customer experience.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Data Entry & Data Processing
Order Management & Fulfilment
Claims Processing
Content Moderation
Customer & Marketing Analytics
Industries Served
The company serves clients in healthcare, insurance, telecommunications, retail, banking, and gaming. It has experience supporting various businesses with services aligned to industry-specific requirements, ensuring compliance and data security.
Unique Stregths
NOW BPO is known for its extensive expertise and commitment to quality, offering clients reliable and effective outsourcing solutions. Its approach includes leveraging advanced technology and a skilled workforce, which helps deliver consistent service at scale.
Delivery Footprint
Headquartered within the NOW Group framework, the company operates using an offshore delivery model. It serves clients across multiple regions, utilizing cloud-based infrastructure and remote workforce models to ensure efficient operations across time zones.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Telecommunications & Media
Retail & e-Commerce
Banking & Financial Services
Gaming & Entertainment
Clients
The New York Times
The Boston Globe
The Washington Post
Chicago Tribune
Manchester Evening News
What's the main service provided by
Nowbpo
?
Nowbpo specializes in providing comprehensive customer experience and contact center solutions. Their primary focus includes a variety of services such as inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they offer social media customer care, live chat and messaging support, email support, data entry and processing, order management and fulfillment, claims processing, content moderation, and customer and marketing analytics, all designed to enhance operational efficiency and customer satisfaction.
What additional services does
Nowbpo
provide?
In addition to their core offerings, Nowbpo provides advanced analytics and data services. This expanded portfolio not only enhances their customer experience capabilities but also allows clients to leverage data-driven insights for improved decision-making and strategic planning.
When was
Nowbpo
founded?
Nowbpo was established in 2018, marking its entry into the business process outsourcing industry. As of 2024, the company has been in operation for approximately six years, during which it has developed a strong reputation for delivering quality services to a diverse range of clients.
What industry verticals does
Nowbpo
serve?
Nowbpo serves a variety of industries, including Healthcare & Life Sciences, Insurance, Telecommunications & Media, Retail & e-Commerce, Banking & Financial Services, as well as Gaming & Entertainment. This diverse industry focus allows them to tailor their services to meet the specific needs and compliance requirements of each sector.
What delivery model does
Nowbpo
offer?
Nowbpo employs a versatile delivery model that includes offshore, nearshore, and onshore options. Offshore delivery refers to services provided from a different country, often resulting in cost efficiencies. Nearshore delivery involves providing services from a nearby country, which may facilitate easier collaboration due to similar time zones and cultural affinities. Onshore delivery, on the other hand, means services are delivered from within the same country as the client, allowing for direct communication and support.
How many employees and/or seats does
Nowbpo
have?
Nowbpo operates with a workforce ranging between 51 and 200 employees. This size enables the company to maintain a balance between personalized service and the capacity to scale operations, ensuring they can meet the varying demands of their clients efficiently.
Can
Nowbpo
be considered a good service provider for startups?
Nowbpo could be a suitable service provider for startups, particularly those in need of scalable customer support solutions. With a flexible service portfolio that includes various customer experience options, startups can benefit from their expertise without the burden of extensive overhead costs. Their delivery model also allows for adaptability, which is essential for new businesses looking to grow in dynamic markets.
Can
Nowbpo
be considered a good service provider for SMBs?
Nowbpo is well-positioned to support small and medium-sized businesses (SMBs) by offering a range of services that are both flexible and scalable. Their experience across multiple industries ensures that SMBs can access tailored solutions that enhance their customer engagement and operational efficiency, allowing them to compete effectively in their respective markets.
Can
Nowbpo
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.