NOUS BUSINESS SOLUTIONS LIMITED
Customer Experience and Contact Center
NOUS Business Solutions is a premier BPO provider that provides customer experience and contact center services for healthcare, insurance, banking, retail, telecommunications, and government sectors, known for its skilled and dedicated team.
Size
11-50
Private
Mission
To propel businesses forward through exceptional business process outsourcing services by delivering world-class customer service, optimizing cash flow, and minimizing delinquencies.
About
NOUS Business Solutions offers customer experience and contact center services along with call center outsourcing and data management for clients in healthcare, insurance, banking, retail, telecommunications, and government sectors. The company operates using a global delivery model and supports both local and international clients.
It is recognized for its commitment to client success, with a focus on delivering innovative and efficient solutions that optimize operations and enhance business growth.
Services
NOUS Business Solutions provides customer experience and contact center services, supported by call center outsourcing and high-quality data capture and validation. These services cover inbound and outbound call center operations and are tailored to support businesses in optimizing their operations and focusing on growth.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in healthcare, insurance, banking, retail, telecommunications, and government sectors. It has experience supporting diverse clientele with services aligned to industry-specific requirements and technology platforms, ensuring effective customer engagement and operational efficiency.
Unique Stregths
NOUS Business Solutions is known for its skilled and dedicated team, offering clients innovative and efficient solutions that help reduce costs and improve cash flow. Its approach includes a customer-centric culture and a commitment to long-term partnerships, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Kenya, the company operates using a global delivery model that includes onshore, nearshore, and offshore capabilities. It serves clients across various regions, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Retail & e-Commerce
Telecommunications & Media
Government & Public Sector
Clients
No items found.
What's the main service provided by
NOUS BUSINESS SOLUTIONS LIMITED
?
NOUS Business Solutions Limited specializes in delivering exceptional customer experience and contact center services, focusing primarily on inbound customer support and outbound telesales and retention. Their offerings are designed to enhance client operations and drive business growth by providing tailored call center outsourcing solutions, ensuring effective engagement with customers across various channels.
What additional services does
NOUS BUSINESS SOLUTIONS LIMITED
provide?
When was
NOUS BUSINESS SOLUTIONS LIMITED
founded?
NOUS Business Solutions Limited was established in 2018, marking its entry into the business process outsourcing sector. As of 2024, the company has been in operation for approximately six years, during which it has built a reputation for delivering high-quality customer service and innovative solutions to its clients.
What industry verticals does
NOUS BUSINESS SOLUTIONS LIMITED
serve?
The company serves a diverse range of industries, including Healthcare & Life Sciences, Insurance, Banking & Financial Services, Retail & e-Commerce, Telecommunications & Media, and Government & Public Sector. This broad industry focus enables NOUS Business Solutions to tailor its services to meet the specific needs and challenges of each sector effectively.
What delivery model does
NOUS BUSINESS SOLUTIONS LIMITED
offer?
NOUS Business Solutions Limited employs a versatile delivery model that includes onshore, nearshore, offshore, and hybrid approaches. Onshore services are delivered from within the client's country, while nearshore solutions come from neighboring countries. Offshore delivery involves teams operating from distant locations, allowing for cost-effective service provision. The hybrid model combines these strategies, enabling the company to meet diverse client needs efficiently and effectively.
How many employees and/or seats does
NOUS BUSINESS SOLUTIONS LIMITED
have?
Currently, NOUS Business Solutions Limited has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a close-knit team that is agile and responsive to client needs, while also being capable of scaling operations to accommodate various business demands.
Can
NOUS BUSINESS SOLUTIONS LIMITED
be considered a good service provider for startups?
NOUS Business Solutions Limited can be a suitable service provider for startups, particularly those in industries such as healthcare, insurance, and retail. With a focus on delivering tailored customer support and telesales solutions, the company can help startups establish a strong customer engagement strategy. Its flexible service delivery model allows startups to scale operations as they grow, ensuring that they can adapt to changing market conditions without the burden of large, fixed costs.
Can
NOUS BUSINESS SOLUTIONS LIMITED
be considered a good service provider for SMBs?
For small and medium businesses, NOUS Business Solutions Limited presents a compelling option due to its scalable service offerings and commitment to optimizing client operations. Their experience in various industries enables them to provide customized solutions that foster growth and enhance operational efficiency. The company's hybrid delivery model also ensures that SMBs can access high-quality support tailored to their specific needs, allowing them to remain competitive in their respective markets.
Can
NOUS BUSINESS SOLUTIONS LIMITED
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.