Northern Management Llc
Customer Experience and Contact Center
Northern is a retail brand that provides customer experience and contact center solutions for banking, financial services, retail, and technology sectors, known for its commitment to serving remote northern communities.
Size
1-10
Private
Mission
To provide quality retail services tailored to the lifestyles and needs of residents in remote areas.
About
Northern offers customer experience and contact center solutions along with inbound customer support, outbound telesales, and multilingual support for clients in banking, financial services, retail, and technology. The company operates using an offshore delivery model and supports clients across various regions.
It is recognized for its high-quality customer service, with a focus on operational efficiency and empathetic communication that enhances customer satisfaction.
Services
Northern provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, and multilingual support. These services cover various channels, including voice, email, and live chat, and are tailored to support the unique needs of clients in remote northern areas.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Industries Served
The company serves clients in banking, financial services, retail, and technology. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Northern is known for its commitment to community development and operational efficiency, offering clients dependable retail options in challenging environments. Its approach includes innovative logistics and supply chain solutions, which help deliver consistency at scale.
Delivery Footprint
Headquartered under The North West Company, the company operates using an offshore delivery model with teams located in the Philippines and India. It serves clients across various regions, providing 24/7 support coverage to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Northern Management Llc
?
Northern Management LLC specializes in delivering comprehensive customer experience and contact center solutions. Their offerings encompass a wide range of services including inbound customer support, outbound telesales, multilingual assistance, and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide social media customer care, live chat and messaging support, email support, as well as customer experience consulting and journey mapping. Their commitment to quality is evident in their quality assurance and monitoring services, as well as voice-of-customer analytics, all tailored to enhance client satisfaction.
What additional services does
Northern Management Llc
provide?
When was
Northern Management Llc
founded?
Northern Management LLC was established in 2015, marking approximately nine years of operation as of 2024. Since its inception, the company has focused on providing exceptional customer service solutions, demonstrating a commitment to quality and efficiency in the contact center industry.
What industry verticals does
Northern Management Llc
serve?
Northern Management LLC serves a diverse range of sectors, specifically focusing on Banking & Financial Services, Retail & e-Commerce, and Technology & SaaS. This industry expertise allows them to tailor their services to meet the specific needs and challenges of clients across these verticals.
What delivery model does
Northern Management Llc
offer?
Northern Management LLC employs an offshore delivery model, meaning that their services are provided from locations outside the primary market, specifically from teams situated in the Philippines and India. This approach enables them to offer 24/7 support coverage while maintaining operational efficiency and cost-effectiveness for their clients.
How many employees and/or seats does
Northern Management Llc
have?
Northern Management LLC operates with a small team, consisting of between one to ten employees. This size allows for a more personalized approach to client relationships and enables the company to adapt quickly to the needs of its clients.
Can
Northern Management Llc
be considered a good service provider for startups?
For startups, Northern Management LLC can be a viable service provider, especially if they require flexible and personalized customer support solutions. With their small team size, they can offer tailored services that align closely with the unique challenges faced by new businesses. Their focus on operational efficiency and quality customer care is well-suited for startups looking to establish a strong foundation in customer experience.
Can
Northern Management Llc
be considered a good service provider for SMBs?
Northern Management LLC is particularly well-positioned to support small and medium businesses (SMBs) with its comprehensive service offerings tailored to various customer service needs. The company's dedication to quality and operational efficiency makes it an attractive partner for SMBs aiming to enhance their customer engagement without the overhead costs associated with larger service providers.
Can
Northern Management Llc
be considered a good service provider for enterprises?
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