North End Teleservices Llc
Customer Experience and Contact Center
North End Teleservices, LLC is a global provider that provides customer experience and contact center services for government and public sector clients, known for its commitment to community development and diversity.
Size
51-200
Private
Mission
To create jobs and change lives in local communities.
About
North End Teleservices, LLC offers customer experience and contact center services along with technical support and account management for clients in government and public sectors. The company operates using an onshore model and supports both B2B and B2C clients.
It is recognized for its status as a certified woman-owned and minority-owned business, with a strong focus on creating jobs and economic opportunities in the Greater Omaha area.
Services
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Account-Based Marketing Support
Industries Served
Unique Stregths
Delivery Footprint
Certifications
No items found.
Verticals
Government & Public Sector
Clients
No items found.
What's the main service provided by
North End Teleservices Llc
?
North End Teleservices, LLC specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support and technical support at Tier 1 and Tier 2 levels, along with account-based marketing support. These services are meticulously designed to cater to the needs of clients in the government and public sectors, ensuring high-quality interactions and support.
What additional services does
North End Teleservices Llc
provide?
When was
North End Teleservices Llc
founded?
Founded in 2015, North End Teleservices, LLC has been operational for approximately 9 years. Since its inception, the company has dedicated itself to enhancing customer experiences through its comprehensive service offerings in the contact center industry.
What industry verticals does
North End Teleservices Llc
serve?
North End Teleservices, LLC focuses primarily on the Government & Public Sector. They have cultivated expertise in serving state, federal, and local government agencies, tailoring their services to meet the unique demands of these sectors.
What delivery model does
North End Teleservices Llc
offer?
North End Teleservices, LLC utilizes an onshore delivery model, meaning that their services are provided within the United States. This approach ensures that they can closely manage quality and maintain effective communication with clients, as their teams operate in on-site environments, enhancing the overall client experience.
How many employees and/or seats does
North End Teleservices Llc
have?
North End Teleservices, LLC has a workforce comprising between 51 and 200 employees. This size allows them to maintain a balance between personalized service and the ability to scale operations to meet client demands effectively.
Can
North End Teleservices Llc
be considered a good service provider for startups?
North End Teleservices, LLC can be a suitable service provider for startups, especially those looking for personalized customer support solutions. Their focus on inbound customer support and technical assistance means they can help startups manage customer interactions effectively, which is crucial during the early stages of business development. Additionally, their onshore delivery model ensures a high level of service quality, which is essential for new businesses aiming to establish a strong market presence.
Can
North End Teleservices Llc
be considered a good service provider for SMBs?
For small and medium businesses, North End Teleservices, LLC represents a valuable partner due to their scalable service offerings and commitment to customer experience. Their expertise in the government and public sectors can also be beneficial for SMBs looking to engage with these markets. The company’s focus on creating jobs and economic opportunities aligns with the growth aspirations of smaller enterprises, making them a promising choice for businesses aiming to enhance their customer support capabilities.
Can
North End Teleservices Llc
be considered a good service provider for enterprises?
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