North End Teleservices
Customer Experience and Contact Center
North End Teleservices is an onshore outsourcing firm that provides customer experience and contact center services for insurance, healthcare, and government sectors, known for its commitment to community empowerment and workforce development.
Size
51-200
Private
Mission
To create jobs and transform lives through workforce development and community empowerment.
About
North End Teleservices offers customer experience and contact center services along with inbound customer support and outbound telesales for clients in insurance, healthcare, and government sectors. The company operates using an onshore model and supports both state and federal entities as well as commercial enterprises.
It is recognized for its significant economic impact, having contributed over $330 million to Nebraska’s economy and being named a Community Champion for its role in community uplift and economic development.
Services
North End Teleservices provides customer experience and contact center services supported by inbound customer support and outbound telesales. These services cover various channels and are tailored to support both business-to-business (B2B) and business-to-consumer (B2C) needs, ensuring seamless operations for clients across different sectors.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in insurance, healthcare, and government sectors. It has experience supporting state, federal, and local government entities, as well as commercial enterprises, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
North End Teleservices is known for its commitment to community empowerment and workforce development, offering clients a strong operational foundation. Its approach includes providing comprehensive benefits and career advancement opportunities for employees, which helps deliver consistency and quality at scale.
Delivery Footprint
Headquartered in North Omaha, Nebraska, the company operates using an onshore delivery model. It serves clients across the United States, with teams dedicated to meeting the specific needs of each client.
Certifications
No items found.
Verticals
Insurance
Healthcare & Life Sciences
Government & Public Sector
Clients
No items found.
What's the main service provided by
North End Teleservices
?
North End Teleservices specializes in delivering customer experience and contact center solutions. Their offerings include inbound customer support, which ensures that client inquiries are handled efficiently, and outbound telesales and retention services aimed at enhancing customer engagement and loyalty. This comprehensive service portfolio is designed to support clients in various sectors, ensuring tailored solutions for both business-to-business and business-to-consumer interactions.
What additional services does
North End Teleservices
provide?
When was
North End Teleservices
founded?
North End Teleservices was established in 2015, making it a company with over nine years of experience in the customer service industry as of 2024. Since its inception, it has focused on providing valuable services and making a significant economic impact in its community.
What industry verticals does
North End Teleservices
serve?
The company serves a diverse range of industries, including Insurance, Healthcare & Life Sciences, and Government & Public Sector. This focus allows North End Teleservices to tailor its services to meet the unique needs and regulatory requirements of each sector.
What delivery model does
North End Teleservices
offer?
North End Teleservices utilizes an onshore delivery model, which means that their services are provided from within the United States. This approach allows for closer management, enhanced communication, and a better understanding of local client needs compared to offshore models, ensuring high-quality service delivery.
How many employees and/or seats does
North End Teleservices
have?
North End Teleservices employs between 51 and 200 individuals, representing a small to medium-sized workforce. This size allows the company to maintain a personal touch in its service delivery while still being able to scale its operations to meet the demands of its clients.
Can
North End Teleservices
be considered a good service provider for startups?
Can
North End Teleservices
be considered a good service provider for SMBs?
North End Teleservices is well-positioned to support small and medium-sized businesses (SMBs) with its flexible service offerings and commitment to quality. The company’s experience in various sectors and its onshore delivery model provide SMBs with reliable support tailored to their specific needs, enabling them to grow and thrive in competitive markets.
Can
North End Teleservices
be considered a good service provider for enterprises?
While North End Teleservices has the capabilities to serve larger enterprises, its focus on small to medium-sized clients might make it more suitable for businesses looking for personalized service rather than large-scale corporate solutions. However, its experience in handling government and healthcare sectors demonstrates a level of reliability and sophistication that can meet the demands of larger organizations seeking to enhance their customer experience.
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