Norian
Customer Experience and Contact Center
Noridian Healthcare Solutions is a healthcare administration company that provides customer experience and contact center services for healthcare and government programs, known for its extensive experience in Medicare administration.
Size
1K-5K
Private
1m-10m
Mission
To provide healthcare administration support services and back-office solutions.
About
Noridian Healthcare Solutions offers customer experience and contact center services along with administrative support for clients in healthcare and government sectors. The company operates using an onshore model and supports clients across the United States and its territories.
It is recognized for its commitment to quality and innovation, with a proven track record of processing over 119 million claims annually and serving approximately 12.4 million beneficiaries.
Services
Noridian Healthcare Solutions provides customer experience and contact center services supported by claims processing and medical review. These services cover inquiries about benefits, claims, and coverage, and are tailored to support healthcare providers and beneficiaries navigating Medicare regulations.
Capabilities
Claims Processing
Customer & Marketing Analytics
Order Management & Fulfilment
Technical Support (Tier 1/2)
Email Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in healthcare and government sectors. It has experience supporting federal and state healthcare programs, including Medicare and Medicaid, with services aligned to industry-specific requirements.
Unique Stregths
Noridian is known for its innovative approach to solving complex healthcare challenges, offering clients a combination of operational improvements and strategic innovation. Its focus on quality, trust, and dedication ensures reliable service delivery that meets the needs of healthcare stakeholders.
Delivery Footprint
Headquartered in Fargo, North Dakota, the company operates using an onshore delivery model. It serves clients across all 50 states and several U.S. territories, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Government & Public Sector
Clients
No items found.
What's the main service provided by
Norian
?
Norian specializes in delivering exceptional customer experience and contact center solutions, primarily focused on the healthcare sector. Their service offerings include claims processing, customer and marketing analytics, order management and fulfillment, as well as tier 1 and tier 2 technical support. Additionally, they provide email support and consultative services such as CX consulting and journey mapping, all tailored to meet the unique needs of their clients in navigating complex healthcare regulations.
What additional services does
Norian
provide?
When was
Norian
founded?
Established in 1966, Norian has built a strong foundation in the healthcare administration sector. With over 57 years of experience, the company has developed a robust service model, positioning itself as a trusted provider of back-office solutions and customer support in the healthcare and government markets.
What industry verticals does
Norian
serve?
Norian primarily serves the Healthcare & Life Sciences and Government & Public Sector industries. This dual focus enables them to cater to a diverse range of clients, including healthcare providers and governmental agencies, ensuring that they meet the specific regulatory and operational needs of these sectors.
What delivery model does
Norian
offer?
Norian employs an onshore delivery model, which means that their services are provided from within the country, specifically from the United States. This approach allows for closer collaboration with clients and a better understanding of local regulations and needs, ultimately enhancing service quality and responsiveness.
How many employees and/or seats does
Norian
have?
Norian has a workforce comprising between 1,000 to 5,000 employees. This size allows them to maintain a balance between personalized service and the capacity to handle large-scale projects, ensuring that they can effectively meet the diverse needs of their clients.
Can
Norian
be considered a good service provider for startups?
While Norian's extensive experience and service offerings may seem appealing to startups, their primary focus on the healthcare and government sectors might limit their suitability for early-stage companies outside these fields. Startups looking for customer experience solutions should consider their specific industry alignment and operational scale when evaluating Norian as a potential partner.
Can
Norian
be considered a good service provider for SMBs?
Norian could be a beneficial service provider for small and medium businesses, particularly those operating within the healthcare and public sectors. Their comprehensive service offerings, including claims processing and customer support, are designed to scale and adapt to the needs of growing businesses, providing the necessary support to enhance operational efficiency and customer satisfaction.
Can
Norian
be considered a good service provider for enterprises?
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