Norango
Customer Experience and Contact Center
Norango Limited is a private telecommunications company that provides customer experience and contact center services for healthcare and travel industries, known for its 24/7 multichannel support and commitment to first-call resolution.
Size
11-50
Private
Mission
About
Norango Limited offers customer experience and contact center services along with virtual receptionist and outbound calling solutions for clients in healthcare and travel industries. The company operates using an onshore model and supports businesses across the UK.
It is recognized for its focus on first-call resolution and customer satisfaction, with a free 30-day trial available to prospective clients, showcasing confidence in service quality.
Services
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Live Chat & Messaging Support
Email Support
Industries Served
Unique Stregths
Delivery Footprint
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Norango
?
Norango specializes in providing customer experience and contact center solutions. Their services encompass a wide range of support options, including inbound customer assistance, outbound telesales and retention efforts, multilingual support, live chat and messaging, as well as email support. This comprehensive approach is designed to enhance customer interactions and facilitate business growth for their clients.
What additional services does
Norango
provide?
When was
Norango
founded?
Norango was established in 2010, marking over 13 years in the industry as of 2024. Since its inception, the company has dedicated itself to delivering high-quality customer experience solutions.
What industry verticals does
Norango
serve?
Norango focuses on serving clients across various industries, particularly in Healthcare & Life Sciences and Travel, Hospitality & Leisure. Their expertise in these sectors enables them to cater to the specific needs of businesses operating within these verticals.
What delivery model does
Norango
offer?
Norango adopts an onshore delivery model, which means that their services are provided locally, within the same country as their clients. This approach allows for closer collaboration, better communication, and a deeper understanding of the local market. By operating onshore, Norango ensures that their clients receive reliable and professional service tailored to their specific needs.
How many employees and/or seats does
Norango
have?
Norango has a workforce consisting of between 11 and 50 employees. This size allows the company to maintain a personalized approach while still being agile enough to adapt to the needs of their clients.
Can
Norango
be considered a good service provider for startups?
Norango can be an excellent service provider for startups, particularly those in the healthcare and travel sectors. With their tailored customer experience solutions and commitment to first-call resolution, startups can benefit from high-quality support that enhances customer satisfaction from the outset. Additionally, the company’s flexible service offerings make it easier for new businesses to scale their operations without overwhelming their resources.
Can
Norango
be considered a good service provider for SMBs?
Norango is well-suited to support small and medium businesses (SMBs) looking for reliable customer service solutions. Their experience with small enterprises ensures that they understand the unique challenges these businesses face, and their scalable services provide the flexibility needed for growth. By offering tailored support that enhances customer interactions, Norango helps SMBs build lasting relationships with their clients.
Can
Norango
be considered a good service provider for enterprises?
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