Noon Dalton specializes in providing comprehensive customer experience and contact center solutions. Their offerings include a range of services such as inbound customer support, outbound sales development, recruitment process outsourcing, payroll processing, claims processing, billing and invoicing, market and competitive intelligence, data entry and processing, as well as customer and marketing analytics. This diverse portfolio is designed to meet the unique requirements of various businesses, ensuring tailored solutions that enhance client engagement and operational efficiency.

Noon Dalton was established in 2009, which means the company has been operational for 15 years as of 2024. This decade and a half of experience has allowed Noon Dalton to develop a strong reputation in the outsourcing industry, particularly in customer experience and contact center services.

Noon Dalton primarily serves clients in three key industries: Insurance, Banking & Financial Services, and Retail & e-Commerce. Their expertise in these sectors enables them to provide specialized services that align with the unique needs and challenges of businesses operating within these verticals.

Noon Dalton employs both offshore and nearshore delivery models to effectively serve its clients. Offshore delivery typically refers to providing services from a different country, often to reduce costs, while nearshore delivery involves outsourcing to a neighboring or nearby country. This approach allows Noon Dalton to offer flexible solutions that can be adapted to align with client needs, ensuring efficiency and quality across various time zones.

Noon Dalton has a workforce ranging between 51 to 200 employees. This size allows the company to maintain a balance between personalized service and the ability to scale operations as needed, ensuring they can meet client demands effectively.

Noon Dalton is well-suited for small and medium businesses looking for scalable outsourcing solutions. Their diverse service offerings, including customer support and data processing, are designed to accommodate the evolving needs of SMBs. With a commitment to high-quality service and flexibility, Noon Dalton can help smaller organizations enhance operational efficiency and focus on growth.

Noon Dalton is a reliable partner for enterprises and large companies, particularly in the insurance and financial services sectors. Their experience with large enterprises, combined with a strong emphasis on rightsourcing, positions them to deliver sophisticated solutions that meet the demands of complex operations. The company’s offshore and nearshore models, along with a focus on continuous training and dedicated teams, ensure that enterprises receive consistent, high-quality support tailored to their specific needs.