Noon Dalton
Customer Experience and Contact Center
Noon Dalton is a leading BPO provider that delivers customer experience and contact center solutions for various industries, known for its customizable outsourcing and remote team management expertise.
Size
51-200
Private
10m-50m
Mission
To do the right thing for staff, clients, and communities while committing to sustainability and investing in team members for long-term success.
About
Noon Dalton offers customer experience and contact center solutions along with HR outsourcing, finance and accounting, marketing operations, and back-office services for clients in education, banking, insurance, retail, and technology. The company operates using a remote teams model and supports businesses globally.
It is recognized for its ability to reduce employee costs by up to 60%, with a focus on training and management structures that enhance operational efficiency.
Services
Noon Dalton provides customer experience and contact center solutions, supported by HR outsourcing, finance and accounting, marketing operations, and back-office services. These services include inbound customer support, technical support, data processing, and recruitment process outsourcing. Each solution is tailored to support clients' specific business needs and operational functions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Claims Processing
Recruitment Process Outsourcing (RPO)
Payroll Processing
Billing & Invoicing
Lead Research & List Building
Outbound SDR / Cold Calling
Sales Enablement Content
Email Marketing Production
Industries Served
The company serves clients in education, banking, insurance, retail, and technology. It has experience supporting large enterprises, fast-growing scale-ups, and private equity firms with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Noon Dalton is known for its commitment to sustainability and community involvement, offering clients customized solutions that enhance business growth. Its approach includes continuous training through Noon Dalton University and active project management with KPI reporting, ensuring quality and performance consistency.
Delivery Footprint
Headquartered in London, the company operates using a remote teams delivery model. It serves clients across North America, Europe, and Australia, with teams working in flexible environments tailored to client needs.
Certifications
No items found.
Verticals
Education & EdTech
Banking & Financial Services
Insurance
Retail & e-Commerce
Technology & SaaS
Clients
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What's the main service provided by
Noon Dalton
?
Noon Dalton specializes in providing exceptional customer experience and contact center solutions. Their offerings encompass a wide range of services, including inbound customer support, technical support at both Tier 1 and Tier 2 levels, data entry and processing, claims processing, and recruitment process outsourcing (RPO). Additionally, they handle payroll processing, billing and invoicing, lead research and list building, outbound sales development, sales enablement content, and email marketing production, ensuring comprehensive support tailored to the specific needs of their clients.
What additional services does
Noon Dalton
provide?
In addition to their core focus on customer experience and contact center solutions, Noon Dalton offers an extensive array of services. These include HR recruitment and payroll, finance and accounting, marketing operations, and various back-office functions. This diversified service portfolio allows them to address a wider range of business needs, supporting clients in achieving their operational goals effectively.
When was
Noon Dalton
founded?
Noon Dalton was established in 2009, marking over 14 years in the industry as of 2024. Since its inception, the company has dedicated itself to enhancing business operations through innovative outsourcing solutions, focusing on delivering value to clients while nurturing its workforce.
What industry verticals does
Noon Dalton
serve?
Noon Dalton effectively serves a diverse array of industries, including Education & EdTech, Banking & Financial Services, Insurance, Retail & e-Commerce, and Technology & SaaS. This broad industry focus allows them to tailor their solutions to meet the unique demands and challenges of each sector.
What delivery model does
Noon Dalton
offer?
Noon Dalton employs a versatile delivery model that includes offshore, nearshore, and work-from-home/virtual options. Offshore services refer to operations conducted in a different country, typically to leverage cost advantages, while nearshore services involve outsourcing to nearby countries, facilitating easier communication and collaboration. Their work-from-home model ensures flexibility and adaptability to client needs, allowing teams to operate efficiently from various locations.
How many employees and/or seats does
Noon Dalton
have?
Noon Dalton has a workforce ranging from 51 to 200 employees, reflecting a medium-sized business operation. This scale enables them to maintain a balance between personalized service and the capacity to handle significant client demands, ensuring quality and efficiency in their service delivery.
Can
Noon Dalton
be considered a good service provider for startups?
Can
Noon Dalton
be considered a good service provider for SMBs?
Can
Noon Dalton
be considered a good service provider for enterprises?
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