Nivel-Uno
Customer Experience and Contact Center
Nivel Uno is a specialized BPO provider that delivers customer experience and contact center services for telecommunications, banking, financial services, and utilities, known for its commitment to high-quality service and operational excellence.
Size
11-50
Private
10m-50m
Mission
To be the best BPO partner in the market by focusing on superior service quality through continuous effort and intelligence.
About
Nivel Uno offers customer experience and contact center services along with technical support and data processing for clients in telecommunications, banking, financial services, and utilities. The company operates using an onshore model and supports national clients across Argentina.
It is recognized for its tailored solutions and adherence to international standards, with a strong emphasis on client satisfaction and operational efficiency.
Services
Nivel Uno provides customer experience and contact center services, supported by technical assistance and data processing. These services include inbound customer support, outbound telesales, technical support, social media customer care, and claims processing. Each solution is designed to enhance client engagement and streamline operational processes.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Data Entry & Data Processing
Claims Processing
Document Indexing & Digitisation
Industries Served
The company serves clients in telecommunications, banking, financial services, energy, and entertainment. It has experience supporting various sectors with services tailored to meet industry-specific requirements and leveraging advanced technology platforms.
Unique Stregths
Nivel Uno is known for its commitment to high-quality service and operational excellence, offering clients customized solutions that adapt to their needs. Its approach includes a rigorous methodology based on international standards, ensuring compliance and quality in service delivery.
Delivery Footprint
Headquartered in Buenos Aires, Argentina, the company operates using an onshore delivery model. It serves clients throughout the country, with teams working in on-site environments to ensure effective communication and service continuity.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Energy & Utilities
Gaming & Entertainment
Clients
No items found.
What's the main service provided by
Nivel-Uno
?
Nivel-Uno specializes in delivering exceptional customer experience and contact center solutions. Their service offerings encompass a range of areas including inbound customer support, outbound telesales, technical support for both Tier 1 and Tier 2 issues, social media customer care, data entry and processing, claims processing, as well as document indexing and digitization. Each service is crafted to enhance client engagement and improve operational efficiency.
What additional services does
Nivel-Uno
provide?
When was
Nivel-Uno
founded?
Nivel-Uno was established in the year 2000, marking over 24 years of experience in the business process outsourcing (BPO) sector. Since its inception, the company has focused on providing high-quality services tailored to meet the specific needs of its clients, establishing a strong presence in the industry.
What industry verticals does
Nivel-Uno
serve?
Nivel-Uno serves a diverse array of industries including Telecommunications & Media, Banking & Financial Services, Energy & Utilities, as well as Gaming & Entertainment. This broad sector experience enables the company to deliver tailored solutions that meet the unique challenges and requirements of each industry.
What delivery model does
Nivel-Uno
offer?
Nivel-Uno employs an onshore delivery model, which means that their services are provided directly within the country, specifically Argentina. This approach allows for effective communication and service continuity, as teams operate in close proximity to their clients, ensuring that they can respond swiftly to needs and maintain a high level of service quality.
How many employees and/or seats does
Nivel-Uno
have?
Nivel-Uno has a workforce comprising between 11 and 50 employees. This size allows for a personalized approach to client service while maintaining a level of agility necessary to adapt to client needs and market changes.
Can
Nivel-Uno
be considered a good service provider for startups?
While Nivel-Uno offers a robust suite of services that can benefit various businesses, their strengths may be more aligned with small to medium-sized enterprises rather than startups. Startups might find their services useful, especially in areas like customer support and data processing, but may need to consider whether their tailored solutions can flexibly adapt to the rapid changes typical of startup environments.
Can
Nivel-Uno
be considered a good service provider for SMBs?
Nivel-Uno is well-positioned as a service provider for small and medium businesses due to their scalable service offerings and commitment to high-quality, customized solutions. Their ability to adapt to specific needs and focus on operational efficiency makes them a strong partner for SMBs looking to enhance their customer engagement and streamline processes.
Can
Nivel-Uno
be considered a good service provider for enterprises?
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