Niit Smartserve
Knowledge and Research Services
NIIT SmartServe is a business process management firm that provides knowledge and research services for banking, insurance, and manufacturing sectors, known for its strong backing from NIIT Technologies and extensive training infrastructure.
Size
over-10K
Private
50m-100m
Mission
About
NIIT SmartServe offers knowledge and research services along with IT infrastructure and managed services for clients in banking, insurance, manufacturing, and travel sectors. The company operates using an onshore, nearshore, and offshore delivery model and supports clients globally.
It is recognized for its domain expertise and scalability, with access to a large pool of trained manpower through NIIT's extensive training programs.
Services
NIIT SmartServe provides knowledge and research services supported by IT infrastructure and managed services. These services cover application development, data warehousing, and business process outsourcing, tailored to support client needs in various sectors.
Capabilities
Learning & Development Support
Change Management & Training
Content Creation & Localisation
Custom Application Development
Industries Served
The company serves clients in banking, financial services, insurance, manufacturing, and travel. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms, ensuring effective solutions.
Unique Stregths
NIIT SmartServe is known for its significant domain expertise and scalability, offering clients access to a well-trained workforce through NIIT’s training infrastructure. Its approach includes comprehensive white label services and a focus on client confidentiality, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Haryana, India, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across multiple geographies, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Manufacturing & Industrial
Technology & SaaS
Telecommunications & Media
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Niit Smartserve
?
Niit Smartserve specializes in providing knowledge and research services, complemented by robust IT infrastructure and managed services. Their offerings extend to various sub-services, including Learning & Development Support, Change Management & Training, Content Creation & Localisation, and Custom Application Development, all tailored to meet the unique demands of their clients across multiple sectors.
What additional services does
Niit Smartserve
provide?
When was
Niit Smartserve
founded?
Niit Smartserve was established in 1996, marking over 27 years in business as of 2024. Since its inception, the company has evolved to become a significant player in the BPO and IT services industry, consistently adapting to meet the needs of its diverse clientele.
What industry verticals does
Niit Smartserve
serve?
Niit Smartserve serves a wide range of industries, including Banking & Financial Services, Insurance, Manufacturing & Industrial, Travel, Hospitality & Leisure, Technology & SaaS, and Telecommunications & Media. This diverse industry focus allows the company to tailor its services to meet specific sector requirements effectively.
What delivery model does
Niit Smartserve
offer?
Niit Smartserve employs a versatile delivery model encompassing onshore, nearshore, and offshore services. Onshore delivery refers to services provided within the same country as the client, nearshore involves outsourcing to neighboring countries, and offshore relates to services delivered from distant countries. This flexible approach enables the company to optimize resource allocation and meet client needs across various geographical locations.
How many employees and/or seats does
Niit Smartserve
have?
Niit Smartserve boasts a workforce of over 10,000 employees, reflecting its substantial scale and ability to handle large projects. This extensive team is a testament to the company’s capacity to deliver high-quality services consistently across its service offerings.
Can
Niit Smartserve
be considered a good service provider for startups?
While Niit Smartserve has the infrastructure and expertise to support startups, its primary focus on larger industry verticals might make it less tailored to the specific needs of early-stage companies. However, startups looking for scalability and robust knowledge services could find value in their offerings, especially if they require specialized assistance in sectors like technology or finance.
Can
Niit Smartserve
be considered a good service provider for SMBs?
Niit Smartserve could be a suitable service provider for small and medium businesses (SMBs) due to its scalable service offerings and extensive experience across various industries. The company’s ability to provide tailored support and flexibility in service delivery can help SMBs grow and adapt in competitive markets.
Can
Niit Smartserve
be considered a good service provider for enterprises?
Niit Smartserve is well-positioned as a service provider for enterprises and large companies, given its substantial workforce and diverse service portfolio. The company’s proven domain expertise and ability to deliver services through various models enhance its reliability as a partner for large organizations seeking comprehensive and sophisticated solutions.
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