Nice Global
Customer Experience and Contact Center
Nice is a global leader in home management solutions that provides customer experience and contact center services for telecommunications, healthcare, retail, and technology sectors, known for its innovative automation and security solutions.
Size
1K-5K
Private
100m-1b
Mission
To create exceptional experiences by blending innovation, elegance, and ease of use to enhance the quality of life.
About
Nice offers customer experience and contact center services along with technical support and quality assurance for clients in telecommunications, healthcare, retail, and technology. The company operates using an offshore delivery model and supports clients across North America.
It is recognized for its commitment to quality and sustainability, with a strong focus on enhancing the quality of life through innovative solutions.
Services
Nice provides customer experience and contact center services supported by technical support and quality assurance. These services cover inbound customer support, live chat, and outbound sales, tailored to support client needs in various sectors.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Quality Assurance & Monitoring
Sales Chat & Live Demonstrations
Outbound SDR / Cold Calling
Appointment Setting
Account-Based Marketing Support
Industries Served
The company serves clients in telecommunications, healthcare, retail, and technology. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Nice is known for its innovative approach to home management solutions, offering clients a blend of technology and design. Its commitment to quality is reflected in its ISO 9001:2015 certification, ensuring high standards in service delivery.
Delivery Footprint
Headquartered in Treviso, Italy, the company operates using an offshore delivery model from Montego Bay, Jamaica, with additional support from its Boca Raton, Florida office. It serves clients across North America, providing localized support while leveraging a skilled workforce.
Certifications
No items found.
Verticals
Telecommunications & Media
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Nice Global
?
Nice Global specializes in customer experience and contact center solutions, focusing on enhancing client interactions through various channels. Their primary offerings include inbound customer support, technical support across tiers 1 and 2, live chat and messaging assistance, quality assurance, and monitoring. Additionally, they provide outbound services such as sales chat, live demonstrations, cold calling, appointment setting, and account-based marketing support, ensuring a comprehensive suite of services tailored to client needs.
What additional services does
Nice Global
provide?
In addition to its core offerings in customer experience and contact center services, Nice Global also provides IT infrastructure and managed services. This expanded service portfolio allows them to support clients not only in customer support but also in enhancing their overall technological framework, ensuring comprehensive solutions that address various business challenges.
When was
Nice Global
founded?
Nice Global was established in 1993, marking over 30 years of experience in the business process outsourcing industry. This long-standing presence has allowed the company to develop a robust expertise in delivering customer experience and technical support services, positioning itself as a reliable partner for clients across various sectors.
What industry verticals does
Nice Global
serve?
Nice Global serves multiple industries, with a particular focus on Telecommunications & Media, Healthcare & Life Sciences, Retail & e-Commerce, and Technology & SaaS. This diverse range of verticals enables the company to tailor its services to meet the specific demands and challenges faced by businesses in these sectors.
What delivery model does
Nice Global
offer?
Nice Global employs both offshore and nearshore delivery models to provide its services. Offshore delivery involves providing support from locations outside the primary market, which in this case is from Montego Bay, Jamaica, while nearshore delivery refers to services offered from nearby locations. This approach allows Nice Global to leverage a skilled workforce while ensuring cost-effectiveness and localized support for clients across North America.
How many employees and/or seats does
Nice Global
have?
Nice Global has a workforce ranging between 1,000 to 5,000 employees. This substantial team size reflects the company's capacity to manage a diverse array of client needs and service demands, enabling it to scale operations effectively while maintaining high standards in service delivery.
Can
Nice Global
be considered a good service provider for startups?
Can
Nice Global
be considered a good service provider for SMBs?
Can
Nice Global
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.