NICE Global
Customer Experience and Contact Center
NICE Global is a full-service omnichannel BPO provider that delivers customer experience and contact center solutions for logistics, transport, and supply-chain industries, known for its employee-centric culture and dual-location strategy.
Size
51-200
Private
Mission
To be a partner in progress for every client, supporting their unique journey toward growth.
About
NICE Global offers customer experience and contact center solutions along with back-office operations for clients in logistics, transport, and supply-chain sectors. The company operates using a nearshore model and supports businesses primarily in North America.
It is recognized for its commitment to employee satisfaction, with a culture-first approach that enhances service quality and customer loyalty.
Services
NICE Global provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, technical support, and quality assurance. These services cover various communication channels and are tailored to support client needs for improved customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Quality Assurance & Monitoring
Sales Enablement Content
Customer & Marketing Analytics
Industries Served
The company serves clients in logistics, transport, and supply-chain industries. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring that clients receive customized solutions that drive growth and efficiency.
Unique Stregths
NICE Global is known for its employee-centric culture, which translates into better customer experiences and higher retention rates. Its approach includes a partnership philosophy and a focus on innovation, helping deliver consistent and scalable solutions for clients.
Delivery Footprint
Headquartered in Montego Bay, Jamaica, the company operates using a nearshore delivery model. It serves clients across North America, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
NICE Global
?
NICE Global specializes in delivering comprehensive customer experience and contact center solutions, along with essential back-office operations. Their main offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide live chat and messaging support, quality assurance and monitoring, sales enablement content, and customer and marketing analytics, ensuring that their services are well-rounded and tailored to meet the unique needs of their clients.
What additional services does
NICE Global
provide?
In addition to their core customer experience and contact center services, NICE Global also provides back-office operations. This includes support functions that may not be customer-facing but are crucial for the seamless operation of businesses, allowing clients to focus on their primary objectives while relying on NICE Global for essential support services.
When was
NICE Global
founded?
Founded in 2013, NICE Global has been in business for approximately 11 years as of 2024. The company was established with the mission of becoming a valuable partner for clients, supporting them in their growth journeys and adapting to their specific needs.
What industry verticals does
NICE Global
serve?
NICE Global focuses its services primarily on the logistics, transport, and supply-chain sectors. This specialized approach enables them to cater to the unique demands and challenges faced by businesses operating within these industries, providing customized solutions that drive efficiency and growth.
What delivery model does
NICE Global
offer?
NICE Global employs a nearshore delivery model, which means they provide their services from a location that is geographically close to their primary client base, mainly in North America. This approach allows for better communication and collaboration, as well as reduced operational costs, while still maintaining high-quality service delivery.
How many employees and/or seats does
NICE Global
have?
NICE Global has a workforce size ranging from 51 to 200 employees. This relatively small to medium-sized team enables the company to foster a close-knit culture that prioritizes employee satisfaction, which in turn enhances the quality of service offered to clients.
Can
NICE Global
be considered a good service provider for startups?
Can
NICE Global
be considered a good service provider for SMBs?
Can
NICE Global
be considered a good service provider for enterprises?
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